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PSi Talent
Chester, Cheshire West and Chester
Job Title: Savings Customer Service Specialist Location: Chester Salary: £25,000 Working within an innovative, progressive bank, the Savings Customer Services Specialist is responsible for supporting existing and prospective savers. Savers will interact via a variety of channels which include online secure messages, telephone, email, post and we
Job Source: PSi TalentThe Curve Group
Chester, England, United Kingdom
Our client, a growing banking organisation based in Chester is looking for an experienced Savings Customer Services professional to join their team. About the Role You will be responsible for supporting their existing and prospective savers. Savers will interact with the client via a variety of channels which include online secure messages, telep
Job Source: The Curve GroupCurve Group Holdings Ltd
Chester, Cheshire
We have a current opportunity for a Savings Customer Service Specialist on a permanent basis. The position will be based in Chester. For further information about this position please apply. Our client, a growing banking organisation based in Chester is looking for an experienced Savings Customer Services professional to join their team. About th
Job Source: Curve Group Holdings LtdPSi Talent
Chester
Job Title: Savings Customer Service Specialist Location: Chester Salary: £25,000 Working within an innovative, progressive bank, the Savings Customer Services Specialist is responsible for supporting existing and prospective savers. Savers will interact via a variety of channels which include online secure messages, telephone, email, post and we
Job Source: PSi TalentCharterhouse Recruitment Services
Chester
CUSTOMER SERVICE SPECIALIST (FINANCIAL SERVICES) We are delighted to working with our client based in Chester who are expanding their Savings team with a Customer Service Specialist. Our client is a unique and growing business within the financial services sector, who pride themselves on being a customer-focussed business who champion the financia
Job Source: Charterhouse Recruitment ServicesHirecracker
Chester
Customer Service Specialist Exceptional opportunity to shape the future of savings solutions as a Customer Service Specialist in the dynamic world of FinTech Basic salary £25k-£30k DOE + attractive benefits package including generous holiday allowance, pension and more Chester - office based role Previous experience in customer service , pre
Job Source: HirecrackerNetwork Scientific
Halton, Cheshire
Customer Service Specialist Cheshire – Office Based Good basic + Discretionary Bonus Description My client is a fast-growing company that is recognised across 140 countries around the world. Their employees are inspired by a commitment to make a difference in patients' lives. Due to promotion a new opportunity has become available for a Custome
Job Source: Network ScientificNorthreach
Chester, England, United Kingdom
Northreach is a dynamic recruitment agency that connects businesses with top talent in the cell & gene therapy, fintech and digital sectors. Our mission is to provide a seamless and personalised recruitment experience for clients and candidates, and to create a positive work environment that encourages equality, innovation and professional growth.
Job Source: NorthreachChester
We have a current opportunity for a Savings Customer Service Specialist on a permanent basis. The position will be based in Chester. For further information about this position please apply.
Our client, a growing banking organisation based in Chester is looking for an experienced Savings Customer Services professional to join their team.
About the Role
You will be responsible for supporting their existing and prospective savers. Savers will interact with the client via a variety of channels which include online secure messages, telephone, email, post and webchat. The savings customer services team is responsible for all customer servicing including account opening, payments in and out, statements and managing the maturity process.
Key Responsibilities
Provide exceptional customer service and driving good customer outcomes to our savers and prospective savers via telephone, email, secure message and webchat.
Continually develop your knowledge on the client's savings products and services so that you can assist savers with their queries.
Ensure all customer information and systems are accurate and kept up to date.
Escalate any issues and share savers feedback which could help improve our client's service to the Savings Customer Services Manager.
Document details of calls and correspondence on the savers system record. Help achieve the team's customer service satisfaction performance e.g. NPS, surveys, customer reviews.
Treat customers fairly in all that you do.
Ensure that all savings team procedures are followed and adhered to
Skills /Experience needed
3 years + customer services experience, preferably in a financial services environment.
Anti-money laundering and know your customer regulations.
A passion for delivering outstanding customer service.
Desire to continually develop and improve.
Reliable, honest and can contribute to create a thriving culture
Experience of working within a savings team within a bank , building society or financial services company would be desirable
Email Alert for Savings Customer Service Specialist jobs in Chester
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