Customer Service Advisor
Exeter
£ 25000/annum
re you a talented Customer Service Advisor looking for a new opportunity? Our client is a waste management organisation based in Exeter seeking a motivated individual to join their customer service team. As a customer service advisor, you will play a crucial role in ensuring the delivery of exceptional service to their clients, while also managing general administrative tasks.
Job Title: Customer Service Advisor
Location: Exeter
Salary: £25,000 per year
HOURS: Full time, 08.00am-5.00pm, Monday to Friday
BENEFITS: Employee-owned business, 25 days holiday plus bank holidays, onsite free parking, casual dress, and a great culture and welcoming environment!
THE ROLE:
You will be joining a team who all support each other and work towards a common goal in a positive, fast-paced environment. You will be an integral part of the customer service team, providing a first-class service, and completing general administrational duties.
Responsibilities:
Plan and prioritise workload to maximise efficiency and meet deadlines.
Be the first point of contact for customers, providing accurate information and resolving inquiries swiftly.
Identify the best solutions for each customer, creating value for both the organisation and clients.
Communicate effectively through phone, face-to-face, and email interactions.
Handle customer complaints empathetically, seeking resolutions that satisfy their needs.
Maintain accurate records and produce necessary documentati...