Claims Team Leader
Oldham
£ 32000/annum
Insurance Claims Team as a Skilled Team Leader
Are you an experienced leader with a background in insurance claims? We are currently partnering with a dynamic insurance business to recruit a proficient Claims Team Leader to join their dedicated team in Delph Office. This role offers an annual salary of £32,000 and is based in our office environment. Based in Oldham
Job Purpose: As a Claims Team Leader, you will play a pivotal role in ensuring quality and technical service delivery, fostering client retention, and maintaining service excellence. Your technical expertise in insurance claims, particularly in drainage and underground services, will be instrumental in leading our customer-focused Claims Team.
Key Responsibilities:
Lead and motivate a team of 10 Customer Service Advisors and Claims Handlers to achieve daily, weekly, and monthly team objectives and KPIs.
Conduct quality audits, provide feedback, and generate reports to ensure continuous improvement.
Facilitate continuous training and development for team members, conducting regular '1 to 1' sessions and managing KPIs effectively.
Manage absence, performance, and recruitment processes, including reviewing CVs and conducting interviews.
Handle customer escalations, manage complaints effectively, and ensure claims data management and MI reporting.
Maintain technical report writing abilities, staying compliant with industry regulations and legislation.Experience, Knowledge, and Skills:
...