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Sarah West Recruitment Ltd
Okehampton, England, United Kingdom
Customer Service Manager Outskirts Exeter Up to £40k + annual performance bonus Hybrid – 3/4 days onsite This is a newly created opportunity for a growing manufacturing/e-commerce business making waves in their industry. The role has come from growth and the need to find someone ambitious, curious and passionate about people, both from a leadershi
Job Source: Sarah West Recruitment LtdChristian James Staffing Solutions
Crediton
My client a leading business in the Crediton EX17, Devon area has exclusively retained me to find them an experienced customer service professional for an interesting and varied long term permanent career opportunity with plenty of development potential. They are a business where honesty, integrity, and trust are at the heart of our values. They ch
Job Source: Christian James Staffing SolutionsRise Technical Recruitment
Okehampton
Customer Support Technician Okehampton, Devon- Hybrid Working Opportunities £25,000 to £30,000 + 5% Match Pension + 33 Days Holiday + Training + Personal Development + Life Assurance (4x salary) + Benefits Excellent opportunity for a Project Manager to join an industry-leading business offering good training and upskilling, further progression rou
Job Source: Rise Technical RecruitmentRise Technical Recruitment Limited
Okehampton
Customer Support TechnicianOkehampton, Devon- Hybrid Working Opportunities£25,000 to £30,000 + 5% Match Pension + 33 Days Holiday + Training + Personal Development + Life Assurance (4x salary) + Benefits Excellent opportunity for a Project Manager to join an industry-leading business offering good training and upskilling, further progression routes
Job Source: Rise Technical Recruitment LimitedLidl GB
Torrington
Summary £12.00 up to £13.00 per hour | 11 to 20 hour contract | 6 to 12 week fixed-term contract |30-35 days’ holiday (pro rata) | 10% in-store discount | Enhanced family leave Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help ea
Job Source: Lidl GBLidl GB
Torrington
Summary £12.00 up to £13.00 per hour | 11 to 20 hour contract | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like you. As a Lidl Cust
Job Source: Lidl GBLidl GB
Okehampton
Summary £12.00 up to £13.00 per hour | 11 to 20 hour contract | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like you. As a Lidl Cust
Job Source: Lidl GBShannon White Technical Recruitment
Launceston
Coffee Field Service Engineer Job title: Coffee Field Service Engineer Location: Launceston Salary: Up to c£33,580 pa. Up to £29,580 per annum + c£4,000 for working 1 in 4 weekends + vehicle + pension + other benefits. Hours: 7am-5pm (leave at 7, home at 5), This is an exciting opportunity to join one of the leading names within the coffee ind
Job Source: Shannon White Technical RecruitmentOkehampton
The Role
Digital Tonic are working with an insanely ambitious, premium FMCG brand in Devon, as they embark on their search for a Customer Experience Manager. This is a company that is continuing to experience record growth due to their strong brand presence, the quality of their products, and unrivalled customer care - which is where you come in. This company is very serious about being best in class for customer experience, and so we are looking for a seasoned customer service professional who has a strong track record of motivating and inspiring teams.
Managing a team of 4 CSRs, you will be responsible for all of the day to day management of the team which will involve 1-2-1s, training and support, holding the team accountable for KPIs/targets, analysing individuals’ and team performance, identifying areas for improvement, absence return meetings, and recruitment. You’ll be approachable and caring but also able to uphold high standards within the team, all whilst fostering a positive, upbeat environment for your team.
Your role will also have a dotted line into the eCommerce/digital team, since the majority of customer service queries are related to the website, and so you will also be responsible for analysing the customer service touchpoints to determine whether they are fit for purpose, and how they can be more streamlined and efficient, as well as developing customer satisfaction strategies. You will hold overall responsibility for measuring customer satisfaction, trends and themes, and will represent customer service at monthly Board meetings.
As well as this, you will be involved in projects to procure more advanced and modern systems to help move the business forward. You will be comfortable putting forward ideas, whether that be webchat, outbound call projects, or a business WhatsApp. Your role will work incredibly closely with the digital and eCommerce team, and so we are looking for a good communicator who is inquisitive and wants to actively contribute to growth.
Skills and Experience
Demonstrable experience working as a Customer Service/Customer Experience Manager
Significant experience in customer services
Line management experience with a supportive and encouraging management style
Experience working for an eCommerce brand would be hugely advantageous
Data-driven mindset, where you are comfortable with KPIs and setting performance goals
Benefits
Depending on experience, there is a salary of up to £40k on offer here, alongside a host of other benefits which include a bonus scheme of up to 10% of salary, product discounts, enhanced maternity and paternity pay, and a hybrid working environment where you will be expected to be in the office 3-4 days per week, with the rest remote. The office is based in Devon, with free onsite parking.
Sound good?
If you’d like to hear more about this role, then please get in touch with Stacey at Digital Tonic.
Customer Service Manager jobs in Okehampton
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