Digital Adoption Consultant
Coleshill, England, United Kingdom
Who we are
Our mission is a simple one: To enhance the way Recruitment Organizations interact with their clients and candidates through innovative software built with Microsoft Dynamics & The Power Platform.
Mercury is not just a company; we’re a transformative force in the world of SaaS for recruitment and staffing firms. Since our founding in 2014, we’ve been at the forefront, demonstrating a commitment to excellence and innovation that has allowed us to create a ground breaking SaaS platform, based on the Microsoft D365, Power Platform, Open AI/CoPilot and more.
With a global presence in strategic locations, including Coleshill, London, Boston, Chicago, and Sydney. We are now a dynamic team of 150 employees, and we’re not stopping there – we’re on track to double in size over the next 24 months.
Mercury is all about our customers, with over 100 worldwide and 8,000+ users experiencing the transformative power of our solutions. We’ve seen remarkable growth in headcount, surging by over 125% in the last two years. As a dedicated SaaS innovator, we are here to simplify and enhance the operations of recruitment and staffing firms.
What you’ll do
Mercury provides a Digital Adoption Platform (DAP) which overlays our CRM. The DAP supports end users with a detailed understanding of how all the CRM functionality works. The DAP comprises 5 key components:
Smart Walkthroughs – Leads a user through a process step by step
Smart Tips – Provides additional section, field and button level information
Articles – Typically 1 page articles on how a specific field, button or process works
Videos – Typical short videos of a few minutes demonstrating how a specific field, button or process works
Academy – New User onboarding / training courses
Who you are
Experience of Digital Adoptions Platforms
Experience with SaaS/CRM platforms
Experience writing instructional articles
Experience producing instructional video’s
High focus on keeping administration up to date is a must
The ability to work well within teams or self-motivated enough to work alone is essential
High focus on customer satisfaction is a must
A can do attitude, willing to roll up sleeves to get the job done
Desirable
Knowledge of Walkme
Experience with Microsoft Dynamics
Experience within the recruitment industry is beneficial
Video editing
What we offer
Competitive salary
Great learning and development plan
Microsoft certifications paid for and supported by Mercury
Permanent Health Insurance (PHI)
Health Cash Plan
Critical Illness Cover
Electric Car Vehicle Scheme
4% Employer Pension Contribution
25 days holiday per year
1 full extra day “free holiday” on your Birthday
Free parking
Buy/sell holiday scheme
Increased holiday entitlement based on length of service
Location
At Mercury, we believe in the power of face-to-face collaboration. That’s why we encourage our team members to join us at our Coleshill office 2 days per week. However, we’re all about flexibility, so we support remote work the remaining days if that’s your preference.
The people
We have cyclists, video gamer heroes, skiers/boarders, runners, musicians, sport junkies, golfers, gym goers, foodies, travellers, artists, animal lovers, photographers, marvel enthusiasts, climbers and loads more!