Business Travel Team Leader
London
Business Travel Team Leader, Central London / Hybrid - Up to 45k basic + Bonus
Our Client a leading independent business travel company with offices throughout London are looking for a Business Travel Supervisor to participate in the branch management team and ensure maximum service levels to their customers, internal departments and suppliers by effectively managing employees and ensuring a consistency of service levels.
Business Travel Team Leader main tasks & responsibilities;
Monitor and manage the overall workload for your section/team, ensuring that service levels are met.
Ensure that employees know what is expected of them in terms of targets, standards, service levels and KPIs and you effectively monitor their performance to ensure compliance.
Ensure that all agreed processes and products are utilised to the maximum efficiency and then monitored for adherence.
Assist your Manager in providing timely and accurate reporting and analysis, monthly and ad-hoc as requested.
Assist in increasing the volume of net tickets purchased through our own Air Fares Unit.
Ensure that all accounts with an elevated risk level are highlighted to your Manager.
Establish and maintain a good level of rapport with key preferred suppliers.
Assist the Branch management team to deal with employee issues including, but not restricted to - recruitment, appraisals, absence and performance matters and consult with the HR department where necessary.
Assist the Branch management team in investigating and responding to complaints.
Deputise for your line manager as required.
Additional Duties as required
Business Travel Team Leader skills & Experience required;
Extensive Business Travel experience
Knowledge of Amadeus, Galileo or Sabre
Excellent customer service
Supervisory or management experience is an advantage but not essential
If you are interested in this Business Travel Team Leader role please apply online or call Dan @ Recruitment Avenue