Operations Duty Manager

Kingston upon Thames, England, United Kingdom

About Us:

One Air is a new British all-cargo airline offering full charter services to clients in the international freight forwarding, logistics and air charter markets.

Our launch aircraft is the iconic Boeing 747-400 Special Freighter (SF) and we are continuing to grow our fleet to meet client demand.

Our aim is to ensure future success by motivating and supporting our great team of people to deliver a quality service to our customers and other stakeholders. We aim to provide an enjoyable working environment for everyone with all of us living by our Values. We regard our people as our greatest asset and seek to be a supportive and forward-thinking employer.

Role Purpose:

This is an exciting and fast paced role, responsible for the overall daily management of the Operations department related to all Cargo operations. The role will ensure the operation is kept up to date and is always compliant in accordance with the Regulations to ensure the daily support for the Company’s strategy and on time performance is maintained.

Key Accountabilities & Responsibilities of the role:

Responsible for oversight and control of daily Operations requirements related to Cargo Operations, Messaging and Compliance. Supporting on-time performance and operational delivery

Responsible for Customer, Crew and Dispatch liaison for flight scheduling and flight related issues when required

Must work closely with third party providers to support the delivery of the processes, procedures and dispatching of aircraft to the expected One Air and client standards

Review Flight Confirmations, Flight Briefs and Final Briefing packages

Responsible for reviewing any flight planning provided by the third-party provider and feedback enhancements as per the AOC regulations and the customers’ requirements

Review all operational set ups that they comply with national authority regulations

Responsible for monitoring Flight Dispatch tasks carried out by third party providers as per the agreed requirements, National Authority Requirements and delivered in line with the Service Level Agreement.

Compliance monitoring in all areas of dispatch delivered by the third-party provider

Ensure a Pro-Active and timely response to feedback any communication, set-up, planning discrepancies with the third-party providers, crew and clients

Monitor all flight set ups to make sure compliant with all flight time limitations as set out in OMA chapter 7 for each AOC

Operational Systems administration to reflect Execujet client requirements

Deliver a safety culture and raise safety issues where and when required by the official channels

Fulfilling any required task of the One Air AOCs in relation to Ground Operations

Ensuring correct input of operational and flight related data

Monitoring the scheduling of flights and flight following

Assisting in travel and transport requirements where required

Sending of activity reports

Processing, reviewing of post flight paperwork where applicable

Ensuring the appropriate standards of safety and security are achieved in line with corporate requirements, government legislation and international best practice

Responsible for handling critical issues in a timely manner through liaison with crew, station managers, load masters, airport authorities and internal departments to effectively deal with potential barriers to effective operations

Excellent communications ensuring all communication channels are effective both with all external and internal stakeholders connected to cargo operations, including customer service teams, to ensure effective operational delivery

Responsible for targeting the reduction of cargo handling issues, and their consequences

Responsible for ensuring they maintain an in-depth knowledge of company operations, documentation, regulating authority requirements, relevant systems and procedures

Key skills, knowledge, Experience required: (i.e. those required to fulfil the role, including qualifications):

Must have a sound knowledge of the English language, both written and spoken

Excellent and a very comprehensive knowledge of applicable regulations with respect to Dispatch Procedures, Ground Operations, Customs, Dangerous Goods and Security

A comprehensive knowledge of IATA and IOSA standards

Previous experience with a good knowledge and familiarity with aviation management systems

Must have had at least three years relevant work experience

Has a proven ability to plan and organise often fast moving ever changing operational needs on a daily basis

Excellent interpersonal and all-round communication skills with the ability to problem solve under pressure whilst ensuring the operation is fully supported

Excellent team and customer focus skills

Knowledge of the LEON flight software system

Experience in using the PPS flight planning system

Dispatchers Licence would be desirable but not essential

One Air Values underlined by our Behaviours:

Creative

Enjoy a challenge

Focus on solutions

Celebrate our differences

Embrace new ideas

Strive for excellence

Trusted

Open and Honest

We do what we say

Ambitious but realistic

Customer focused

Reliable

Collaborative

Build strong relationships

Work together

Respect everyone's view

Remain calm under pressure

Have fun

Accomplished

Safe

Secure

Effective

Resilient

What we offer:

An annual salary of £44,100, holiday allowance of 33 days including bank holidays, 8% Company pension contribution, Employee Assistance Programme, Life Assurance (3x annual salary) and Private Healthcare Insurance after successful probation.

Any additional relevant information:

The post holder will be required to work a shift pattern and be flexible with working hours. May be required to occasionally work overseas.