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Page Personnel
Leeds, West Yorkshire
Are you currently working in retail or hospitality and looking to transfer those skills into more of an office based role? Would you like to join a company that will provide full training and a clear progression plan? Do you want to be part of a business that invest and care about you? Then this could be the role for you! I have just registered
Job Source: Page PersonnelPage Personnel Secretarial & Business Support
Leeds
Are you currently working in retail or hospitality and looking to transfer those skills into more of an office based role? Would you like to join a company that will provide full training and a clear progression plan? Do you want to be part of a business that invest and care about you? Then this could be the role for you! I have just registered a n
Job Source: Page Personnel Secretarial & Business SupportInteraction Recruitment
Leeds
Customer Experience Manager Salary - up to £46,000 depending on experience Hybrid Working – 2 days in office, Leeds. Contract - Permanent position Working Hours – Monday – Thursday 8.30am-5pm Friday 8.30am-4.30pm. Purpose of the job: · Define and shape the customer journey strategy across all touch points, platforms and systems · Create a s
Job Source: Interaction RecruitmentPage Personnel Secretarial & Business Support
Leeds
Page Personnel have just registered a new exciting Permanent Customer Experience Advisor Position in Leeds to work for a reputable business within the Automotive Sector! This would be an excellent opportunity for someone that is looking to join a business that are experts in their field and are known for putting customers at the forefront of everyt
Job Source: Page Personnel Secretarial & Business SupportOCS
Leeds
Job Reference: /SC/14-05/1164/14 Job Title: Front Of House Concierge Location: Leeds Pay Rate: £12.00 Hours per week: Monday to Friday - 08:00 - 16:00 - 40 hours per week Business Overview OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleani
Job Source: OCSOCS Group UK
Leeds
Job Reference: /SC/14-05/1164/14 Job Title: Front Of House Concierge Location: Leeds Pay Rate: £12.00 Hours per week: Monday to Friday - 08:00 - 16:00 - 40 hours per week Business Overview OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including
Job Source: OCS Group UKSucceed Recruitment
Leeds
We're looking for a customer-focused, travel industry professional to join a luxury, tailor-made holiday company as a Customer Relations Executive. The Customer Relations Executive role is pivotal in delivering outstanding concierge services to our client's customers by effectively managing and resolving complaints across diverse communication cha
Job Source: Succeed RecruitmentSucceed Recruitment
LS1, Leeds, West Yorkshire
We're looking for a customer-focused, travel industry professional to join a luxury, tailor-made holiday company as a Customer Relations Executive. The Customer Relations Executive role is pivotal in delivering outstanding concierge services to our client's customers by effectively managing and resolving complaints across diverse communication cha
Job Source: Succeed RecruitmentLeeds
Our client is the ultimate tailor-made holiday company, offering luxury, bespoke travel itineraries using their unique blend of first-hand destination expertise, services, and superb relationships with their carefully selected travel partners.
They’re now looking for customer focused travel industry professionals to join their growing team as a Customer Experience Concierge. Successful candidates will be responsible for the delivery of an exceptional concierge service to our client's customers and will be responsible for providing day-to-day sales, operational, and administrative support to the sales team and customers, playing an integral part in the overall performance and achievement of our client's targets. You’ll be working in a fast-paced environment, will need a keen eye for detail and be willing to help and assist in any way you can.
In return, our client can offer fully homebased working, a competitive salary of up to £30k DOE plus incentives and other great travel industry benefits.
If this role is of interest to you, please contact us for a confidential chat, or apply online.
Role of Customer Experience Concierge:
Handle all post-booking customer service queries promptly and accurately, ensuring that customers always receive a high level of service.
Action flight schedule changes, ensuing all other booking components are updated accordingly.
Issue any document changes to customers, due to an amendment, cancellation, flight schedule change or notification regards to a booking.
Support with administration of customer bookings including invoicing and documentation.
Monitoring of and responding to Trustpilot customer reviews.
Managing formal customer complaints to resolution in line with ABTA guidelines.
Supporting the delivery of exceptional Customer Service which is measured through customer satisfaction ratings and positive reviews through Trustpilot, Google and Review Centre.
Manage customer reviews and respond in line with internal processes and procedures.
Skills required for the role:
Proven experience in a similar role within the travel industry.
In depth travel industry product knowledge.
Excellent communication skills, both verbal and written.
Strong customer focus and empathy
Exceptional attention to detail and organisational skills
Able to work in a fast-paced environment
Strong problem-solving skills.
If you’re interested in learning more about this Customer Experience Concierge opportunity, please contact Succeed Recruitment Solutions today for a confidential chat or press the apply online button now!
Not for you? The please visit our website to view the other exciting roles we have available; www.succeed-recruitment.com
Succeed Recruitment Solutions - for the best Travel jobs, Call Centre jobs and Multilingual jobs UK wide
Travel Customer Experience Concierge jobs in Leeds
ⓘ There was an unexpected error processing your request.
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