Information Technology Support Specialist
East Grinstead, England, United Kingdom
1st Line Support Professional - East Grinstead - Permanent - £25-30k per annum
Do you thrive in a fast-paced environment and enjoy helping others? Are you a tech whiz with a knack for problem-solving? Then we want to hear from you!
We are seeking a motivated and customer-focused 1st Line Support Professional to join our clients growing team in East Grinstead. In this role, you will be the first point of contact for internal and external clients, providing technical support and troubleshooting a wide range of IT issues.
What you'll do:
Respond to inquiries via phone, email, and in-person support
Troubleshoot common IT problems related to hardware, software, and network connectivity
Provide clear and concise explanations to clients with varying levels of technical knowledge
Maintain a positive and professional demeanor at all times
Contribute to the continuous improvement of our IT support processes
What you'll bring:
A minimum of 2 years experience in a 1st line support role (or similar)
Strong understanding of PC hardware and software, including Windows operating systems
Excellent communication and interpersonal skills, with the ability to build rapport with clients
A problem-solving mindset and a passion for finding solutions
Excellent time management and organizational skills
The ability to work independently and as part of a team
Full UK Driving License and access to a car
What we offer:
Competitive salary and benefits package
Opportunity to work in a dynamic and supportive environment
Continuous learning and development opportunities
Be part of a growing and successful company
If you're a talented individual who is passionate about technology and helping others, we encourage you to apply!