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Information Technology Support Specialist

East Grinstead, England, United Kingdom

1st Line Support Professional - East Grinstead - Permanent - £25-30k per annum

Do you thrive in a fast-paced environment and enjoy helping others? Are you a tech whiz with a knack for problem-solving? Then we want to hear from you!

We are seeking a motivated and customer-focused 1st Line Support Professional to join our clients growing team in East Grinstead. In this role, you will be the first point of contact for internal and external clients, providing technical support and troubleshooting a wide range of IT issues.

What you'll do:

Respond to inquiries via phone, email, and in-person support

Troubleshoot common IT problems related to hardware, software, and network connectivity

Provide clear and concise explanations to clients with varying levels of technical knowledge

Maintain a positive and professional demeanor at all times

Contribute to the continuous improvement of our IT support processes

What you'll bring:

A minimum of 2 years experience in a 1st line support role (or similar)

Strong understanding of PC hardware and software, including Windows operating systems

Excellent communication and interpersonal skills, with the ability to build rapport with clients

A problem-solving mindset and a passion for finding solutions

Excellent time management and organizational skills

The ability to work independently and as part of a team

Full UK Driving License and access to a car

What we offer:

Competitive salary and benefits package

Opportunity to work in a dynamic and supportive environment

Continuous learning and development opportunities

Be part of a growing and successful company

If you're a talented individual who is passionate about technology and helping others, we encourage you to apply!

Apply

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Information Technology Support Specialist jobs in East Grinstead, England, United Kingdom

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