Customer Service Representative
Glasgow
£ 23200/annum
Anderson Knight is recruiting for dayshift Customer Service Representatives for a well-established company based in Glasgow.
You will be responsible for handling both inbound and outbound calls in a professional fashion, effectively documenting and forwarding all customer-related issues and enquiries.
This role is 5 days over 7 on a dayshift roation of the following shifts - 7am-3pm, 8am-4pm and 9am-5pm.
Company benefits:
• 33 days (6.6weeks) paid holiday for a full-time contract.
• Informal hybrid working
• Free on-site parking
• Subsidised canteen facilities & vending machines
• Pension scheme – up to 5% matched contribution
• Company-funded Healthshield cash plan.
• Discounts and cashback at hundreds of supermarkets and retailers, such as Apple, Costco, Currys, IKEA, Argos, and more
Main Duties and Responsibilities:
• Prioritise and oversee incoming calls, emphasising quick response times and adherence to provided call scripts to capture essential information in accordance with Call Quality Monitoring guidelines.
• Complete all necessary administrative tasks associated with your role promptly and thoroughly, ensuring a prompt and efficient service delivery in alignment with agreed-upon service levels.
• Ensure adherence to the Call Script and comply with Call Quality Monitoring guidelines.
• Obtain all pertinent data during each call through effective questioning to quickly grasp the nature...