Community and Property Associate

greater london, england, United Kingdom

Who is Gravity Co:

Gravity Co. specialises in the management & operation of a variety of residential buildings, adding a unique Co-Living element to elevate our tenant’s experience. With our fresh customer service and community focused approach to property management, we have built a trusted and award-winning brand as we continue to grow throughout London and beyond.

To understand Gravity Co. is to understand our values. Our 4 primary values below, guide who we are and what we do. They have been key to our award-winning success and are essential to our continued growth.

Authentic: We are down to earth and approachable. We understand our customers and put them above all else. Creating a culture that is open, honest, welcoming, and inclusive.

Bold: We have ambitious plans, always looking for new ways to improve our service. With an appetite for both excellence and creating unique lifestyle experiences within our communities.

Inspiring: We exist to inspire a different way of living. Motivating our customers to grow and develop as people through the experiences we create.

Balanced: We understand the importance of a healthy life balance. Guided by our community pillars we create spaces for both collaborative work and inspiring connectivity. Knowing a balanced lifestyle can contributes to a harmonious approach to life.

What we are looking for:

Working with Gravity, its key to understand and believe in our company values. As these are the backbone to who we are and what we do.

Being a vibrant and engaging people-person is a must! Bringing both confidence and a caring, considerate attitude to the workplace is vital.

A passionate community builder, who understands how connectivity enhances a happy and healthy lifestyle experience.

An awareness of the built environment and how physical space impacts individual and collective experiences. Understanding the importance of a safe, compliant, and clean property is the foundation required for any property management company to thrive.

This role will ultimately be the face of our brand on-site and across our growing portfolio. This unique opportunity to work across both the Community & Property Management department, will keep you on your toes, whilst you gain a variety of experiences! This newly created position is perfect for anyone looking to step into the property management and/or community and experience sector.

The role covers 3 key areas:

Community Creation – Working closely with our Experience & Events Manager, you will assist in event & experience creation, from running events at properties, creating content on our Member App, & being the role model for our Members to follow.

Business Administration – Working alongside both teams, you will carry out a variety of administration and reporting tasks. Helping the day to day running of our business across our portfolio. Ensuring our KPI tracking through to our Member inductions are aligned & ready to go.

Property Management – Working with our Operations Team, you will assist with both on the ground & HQ office support when required. From carrying out H&S inspections & supporting our Guest Service Manager on site, to coordinating repairs & dealing with requests from our head office.

Below highlights a detailed list of responsibilities:

Community Management

New Member Inductions

In-person & virtually introducing the Gravity lifestyle, the property & the processes, familiarising them to our events, partnerships & fellow Members.

Carry out various touch points throughout a Members stay, following up with new & old Members to ensure they have settled & offer support where required.

Member Engagement

Actively engage with our Members, being the face of the brand. Build friendly relationships and be the pillar of the community by illustrating our core values & strive to achieve our company vision.

Ensuring our Members are engaging with our brand, with our vision & are active ambassadors of the Gravity Lifestyle.

In-House Events

Arrange & host in-house events. Events created in line with our community pillars – wellbeing, social engagement, professional growth!

Follow up on event feedback, ensuring Members felt engaged & satisfied with the event calendar.

Partnership Out-Reach

Reach out to local businesses that have similar brand values, aiming to create mutual benefiting partnerships for our member base.

Business Administration

Report Creation

Help create reports for both the Operations & Experience & Events department. From event attendance, Community feedback, through to Inspection reports & maintenance logs.

Utility Usage Data gathering

Carry out utility reading data gathering at property level. Updating monthly datasheet for energy efficiency tracking.

Member Communication

Send out Property and Community newsletter updates across the portfolio via email & the Gravity’s mobile App.

Follow up on Member feedback, leading the data gathering & reporting for internal review & process improvements.

Property Management

Inventories & inspections

Carry out check-in, out & pre-move-out inspections when required.

Carry out weekly “look & listen” building inspections ensuring everything is in place for the community to thrive.

Move-In Set-Up

Carry out pre-move-in inspections, ensuring all rooms are set-up correctly.

Arrange Self check-in fob set-up for smooth move-in experiences.

Concierge

Receive & arrange building deliveries & post.

Sign in and out visitors & contractors.

Help and advice for our members when required.

Fire & Health & Safety

Carry out weekly and monthly testing (call-points & lighting)

Attend to all fire/ smoke alarm activations, carrying out safety procedures.

Maintenance First Response

Attend & investigate Member maintenance issues.

Reporting back to the operations team as required.

Building Process Support

Ensure the building processes are being implemented correctly & followed by our Members.

Reporting on necessary changes & potential improvements.

Requirements

Minimum 2 year experience either within hospitality/ events or Property Management

Exceptional interpersonal skills

Start-Up mentality

Team player but happy to work independently.

Customer first approach

Flexible with working hours

Fast learner, adaptable & ambitious to grow!