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Morgan Sindall Property Services
Leeds
Fixed Term for 6 Months (Maternity Cover), Full Time - 40 hours per week We have an exciting opportunity for a Customer Service Advisor to join us at our hub in Leeds. About the Roles As a Customer Service Advisor joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers and supervisors to s
Job Source: Morgan Sindall Property Serviceswild recruitment
Wakefield
Are you looking for a rewarding career path? Do you want to be part of a dynamic workforce for a company that dominates the UK? Wild Recruitment are proud to be working in partnership with Yorkshire Ambulance Service to support recruitment for NHS 111 - Customer Service Advisor roles based in Wakefield (WF2 0XQ). No previous experience is ne
Job Source: wild recruitmentLogistics People
Sherburn in Elmet
Customer Service Advisor Wanted In SHERBURN! Logistics People are looking for a Customer Service Advisor to join our team. Location: Sherburn Working Hours: Monday - Friday 07:00 - 15:00 Shifts Available Sunday - Thursday 18:00 - 02:00 Shifts Available Pay rate: £11.44 P/hr Logistics People are currently recruiting a Customer Service Advisor t
Job Source: Logistics PeoplePertemps Leeds Commercial
Barnsley
Customer Service Advisor£12.97 - £14 Per hour37.5 hours per week + possible overtimeCortonwood, S73 Do you have previous customer service, call centre or complaints handling experience? Do you enjoy working in a fast-paced environment where you will be on the phone the majority of the day? Can you solve problems, find solutions and remain calm u
Job Source: Pertemps Leeds CommercialLucy Walker Recruitment Ltd
Leeds
Looking for a summer customer service temp role? Are you immediately available and looking for temporary work until the end of the summer to cover seasonal workload. We are working with a well-known and respected company in Leeds who are seeking several customer service advisers to support them at this busy time, working full time over a range of
Job Source: Lucy Walker Recruitment LtdZachary Daniels
Leeds
Customer Service Advisor | Up to £25k | Leeds/ Hybrid We are currently partnered with a stylish and slick new retail brand as they look for a brand-new Customer Service Advisor. In order to keep up with their ever-increasing volume of orders whilst providing top level se...
Job Source: Zachary DanielsHuntress
Leeds
My client an online retailer on the outskirts of the City Centre are looking for Customer Service staff to start asap. They require your excellent Customer Service skills. This is a great opportunity if you been working in hospitality or retail. Working Full time (there will be a rota for daily hours) and an occasional Saturday or Sunday. The ro
Job Source: HuntressPage Personnel Secretarial & Business Support
Leeds
Are you currently working in retail or hospitality and looking to transfer those skills into an office position? Would you like to join a business that provide full training and an excellent progression plan? Are you passionate about delivering the best possible customer journey? Then this could be the role for you! Client Details Are you currently
Job Source: Page Personnel Secretarial & Business SupportLeeds
Customer Service Advisor - Collection Agent Our client is looking for a Customer Service Specialist who has a good telephone manner and is willing to take on a new challenge as a Debt Collection agent .The salary offered for this role is £22,337.Performance bonus potential of up to £3000 per annum.Full-time, permanentBased in LS14 (Hybrid working after probationary period possible) The Company:
We are an outsourcing company which provides customer care, sales, technical support, and collections services. We operate in Europe, North and South America, Asia, and North Africa. In the UK we are located in the north-east area of Leeds, West Yorkshire. Summary of the role
The Collector is responsible for providing telephone-based Consumer Collections Services for defined clients/projects. The Collector undertakes assigned telephone-based collections work based on direct customer interaction and real-time account administration via an automated dialer system and bespoke collections database. Effective negotiation and fact-finding together with an understanding of customer affordability and Treating Customer Fairly (TCF) awareness to meet company objectives is a requirement. What’s In It for You?
• Full-time contract• Annual leave amounts: 25 days + 8 bank holidays• Annual salary: £22,337• Bonus scheme (up to £3k per annum based on performance)• Paid training• Service Awards• Friendly work environment• Eye-test vouchers• Workplace pension scheme• Health Assured Employee Assistance Programme• Free on-site parking Duties and Responsibilities:
• The Collector will aim for optimum recovery of outstanding client debt through first-time resolution and awareness of individual customer circumstances whilst meeting or exceeding quality assurance and collection KPIs and targets.• The main task is to provide experience, knowledge and skills to deliver consumer collection services to assigned employer’s clients.• Responsible for maintaining appropriate and comprehensive records of all customer and debt management discussions on the relevant collections database in line with current procedures.• Responsible for resolving issues/disputes raised by customers promptly and escalating sensitive data to the line manager.• Responsible for handling inbound and outbound calls either manually or via the automated Dialler system.• Responsible for processing data concerning account management, which implies negotiation, understanding, decision-making, analysis and good communication skills.• Actively participate in all aspects of training and be accountable for their personal development and objectives.• Ensure that all company policies and processes on collection and quality are followed at all times, to guarantee accurate, objective and polite conduct and comply with all laws and regulations that apply to this industry in their different jurisdictions where applicable.Additional responsibilities may be added as the needs of the business change and expand. Qualification and experience: To qualify for this role you must: • Be an excellent negotiator, with a confident telephone manner• Have one year of collections experience, in a financial institution or related environment.• Be prepared to work flexible shifts, including a minimum of two late shifts per week during the operational hours of 8am -8pm• Have previous experience of working in a high-volume environment.• Be able to demonstrate competence in using Microsoft Office and collections management systems.• Have previous experience from working in a performance-driven environment• Be able to analyse results and make decisions based on facts and figures.• Have good interpersonal skills (both written and oral)• Take ownership for quality, competence, and results. Desirable skills: • Have excellent communication skills• Have a positive and friendly attitude towards customers and colleagues• Be receptive to feedback and change• Ability to work well under pressure.• Provide attention to detail.• Be service-orientated.• Be proactive.• Be highly flexible and welcome change/improvements. Working Hours: Employee needs to be flexible during the operational hours of 8am - 8pm, Monday - Friday (37 hours per week.) Shifts will include two late shifts per week.To apply for this exciting opportunity within our friendly team please send us your C.V. now.
Customer Service Advisor jobs in Leeds
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