Senior IT Support Engineer

Romsey, England, United Kingdom

Role: Senior IT Support engineer

Job Type: Permanent

Location: Romsey, United Kingdom (Onsite)

Ready to utilize your expertise to configure, evaluate, upgrade, repair, test and troubleshoot in a fast-paced environment?

Are you passionate about MFA, device setup, connectivity, deployment, OS encryption and security management?

Join us as a Senior IT Support engineer!

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

Gain access to endless learning opportunities.

Build and maintain a team of high-performing individuals.

Build strong relationships with a diverse range of stakeholders.

The Role:

As a Senior IT Support engineer , you will provide Engineering support for labs and development teams onsite, including the rollout of the Hybrid Lab Network and site standardization into Microsoft Corp.

Key Responsibilities:

Configure, evaluate, upgrade, repair, test and troubleshoot quickly under pressure.

Provide Client OS Encryption & Security Management.

Provide Smart hands for the Microsoft global AV support teams.

Break fix of desktops, laptops, devices & peripherals.

Track all hardware & software in central asset database.

Provide smart hand support for In-house developed tools and application & Smart hands support for cable rooms/labs.

Work with procurement leads on goods receipting & asset tagging.

Track Maintenance & Renewal (M&R) contracts for all hardware assets & running reports as requested. Quarterly perform audits of all hardware & reporting.

Provide new employee onboarding support for Microsoft systems & Luminosity specific devices/assets: MFA, Device Setup, Instrument Setup/Configuration, Connectivity

Ensure deployment of end user equipment: Engineering workstation setups on desks, Headsets, mice, keyboards & other devices allocation.

Configure and deploy OS images to desktops, and devices using Microsoft deployment products such as WDS & MDT.

Liaise with OEM partners for support and tracking right through to resolution.

Own technical calls with OEMs - Engineering instrument device support.

Perform maintenance repair and system overhauls as a matter of routine (like modular swaps and unit replacements).

Manage 3rd party software, utilities, and drivers for various hardware components/instruments.

Ensure 3rd Party application patching to an agreed patch compliance threshold

Provide tuning systems to get maximum performance.

Your Profile

Key Skills/Knowledge/Experience:

Knowledge of Microsoft Enterprise Software – Operating Systems (current and legacy), M365.

Ability to configure, evaluate, upgrade, repair, test and troubleshoot quickly under pressure.

Knowledge of installing peripherals and components (GPUs, Disks, NICs, Memory).

Knowledge of installation of 3rd Party and internal applications/tools.

Experience with Client OS Encryption & Security Management.

Smart hands for central printing services.

Experience troubleshooting performance issues on systems (including custom-built workstations).

Familiar with networking and all supported operating system platforms: Microsoft Client, Mac, Linux, Windows Server (but not essential).

Experience with Fiber Specific Instruments.

Knowledge of patching desk outlets within cable rooms.

Experience with Client OS updates using Windows Update and/or WSUS.

Good to have:

Understanding of network cabling (Fibre, Copper, etc..).

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature paid holiday entitlement, pension contribution, private healthcare including dental & optical coverage, life assurance and income protection, laptop and phone, cycle-to-work scheme, exclusive discounts on gym memberships, discounted rates on car leasing options, staff discounts within the larger Tata network, and access to extensive training resources.

Diversity, Inclusion & Wellbeing

At TCS, we believe in building and sustaining a culture of equity and belonging where everyone can thrive. Our diversity motto is ‘Inclusion without Exception’.

You’ll find a welcoming culture and many internal volunteering and social networks to join. Our diversity, inclusion and social activities include LGBTQ+ and mental health networks, as well as health and wellness initiatives and sports events (we even sponsor the London Marathon).

We are open to all and treat applications equally, regardless of ethnicity, disability, gender, age, sexual orientation, or beliefs.

If you are an applicant who needs accommodation due to a disability to complete an employment application, or during any phase of the hiring process, please contact us at [email protected] with the subject line: “Disability Accommodation Request”.

Due to a high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

Join us and do more of what matters. Apply online now.