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Blue Octopus Recruitment Ltd
Dartford
Permanent Full time, 40 hours per week. Due to continued growth, were looking to recruit a Customer Service Planner to join our team our Moat Homes Voids team based from our office in Dartford. About the Role Joining our team, youll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to sched
Job Source: Blue Octopus Recruitment LtdMorgan Sindall Property Services
Billericay
Permanent – Full time, 40 hours per week. We are looking to recruit a Customer Service Planner to join our team on our Basildon Contract based from our office in Barleylands, CM11. About the Role Joining our team, you’ll be responsible for high volumes of calls liaisin...
Job Source: Morgan Sindall Property ServicesMorgan Sindall Property Services
Billericay
Permanent - Full time, 40 hours per week. We are looking to recruit a Customer Service Planner to join our team on our Basildon Contract based from our office in Barleylands, CM11. About the Role Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointme
Job Source: Morgan Sindall Property ServicesMorgan Sindall Property Services
London
Permanent - Full Time 42½ Hours We are looking to recruit a Customer Service Planner to join our team at our Goldney Road Hub. About the Role Joining our team, you’ll be responsible for liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our co
Job Source: Morgan Sindall Property ServicesACS Automotive Recruitment Consultancy
Maidstone
Mobile Servicing Team Planner Maidstone £26k - £28k (Dependant on experience) Permanent/Full Time Monday to Friday (7am - 4.30pm) Our client, a franchised main dealer in the Maidstone area is currently recruiting for a Mobile Servicing Team Planner to join their team. This role would suit someone already working in the Motor Trade with Service Adv
Job Source: ACS Automotive Recruitment ConsultancyJRM Recruitment
Sutton
Job Description We are seeking a diligent and detail-oriented Planner to work on a contract on behalf of a market leading Domestic Gas company in Social Housing. The ideal candidate will be responsible for the planning of our field-based engineers within your allocated geographical/contracted area. You will manage the day-to-day planning tasks a
Job Source: JRM RecruitmentIONIC Recruitment
Croydon
Planner Social housing refurbishment Croydon ASAP – End of August Office Based Rate of pay £12.50ph Start- ASAP The Company One of the UKs leading providers of planned and responsive maintenance services in the social housing sector, maintaining over 500,000 homes nationwide every year. Due to the increase in work they are looking for a plan
Job Source: IONIC RecruitmentWest Kent Housing Association
Sevenoaks, Kent
Planner (£29,050 full-time salary, 37 hours per week, 6 months fixed term) Job Role We're looking for someone with not just excellent customer services, but someone that has the ability to listen, empathise and communicate clearly. You need to have good people skills and the ability to understand the needs of our tenants while at the same time
Job Source: West Kent Housing AssociationDartford
Permanent - Full time, 40 hours per week.
Due to continued growth, we’re looking to recruit a Customer Service Planner to join our team our Moat Homes Voids team based from our office in Dartford.
About the Role
Joining our team, you’ll be responsible for high volumes of calls liaising with clients, sub-contractors, suppliers, and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You will excel in dealing with residents as part of our back-office using a range of communication methods including telephony and email.
Using our MSi system, you’ll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.
About You
Candidates will have the following:
Social Housing and Repair and Maintenance background.
Proven experience in scheduling/planning Disrepairs, Voids or Complex works.
Competent in communicating with direct operatives, subcontractors and residents.
Basic building maintenance knowledge e.g. duration required to undertake a variety of maintenance tasks.
Planning knowledge of what works can be sequenced or can be undertaken concurrently.
Ability to prioritise works and ensure works-in-progress jobs are within target and appointed where practicable.
Good level of written English
Good computer skills
Good project management skills
Good communication skills e.g. ability to communicate with different stakeholders at different levels
Passionate about service delivery and customer satisfaction.
Benefits
26 Days Holiday & Bank Hols
Enhanced Pension Plan
Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
Life Assurance & Accident Cover
Share Save
Enhanced Maternity & Paternity Pay
Work Perks Discounts & Vouchers
Buy & Sell Holiday
Flexible Working & Flexible Bank Holidays
Cycle to Work
Volunteering (2 days paid)
Learning & Development Opportunities
Extensive Wellbeing Support, including EAP
Loyalty & Values Awards
Funded Professional Subscription
Eye Care Vouchers
About Us
Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include, responsive repairs, void refurbishments, compliancy services and planned maintenance works.
With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.
Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.
MSPS are proud to support the resettlement of armed forces personnel
Please refer to full job description upon completing your application.
We shortlist and interview for our roles throughout the duration of the advert. Therefore, we would encourage you to submit your application as soon as possible to avoid disappointment. We reserve the right to close any of our adverts prior to the stated closing date should we have a high volume of appropriate candidates.
Customer Service Planner jobs in Dartford
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