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Newly created position now available within an expanding Real Time function within a multiple award winning, high growth organisation.
Were hiring an experienced Real Time or Intraday specialist to manage a specialist team within a growing Resource Planning function servicing a multi-channel, multi-site contact centre operation.
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Pay per hour: £18.50
Closing date: 31st May 2024 (Please note we reserve the right to close the advert earlier if we receive a high volume of suitable applicants)
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£ 36000 - 40000/annum hybrid working + broad benefits
Newly created position now available within an expanding Real Time function within a multiple award-winning, high-growth organisation.
We’re hiring an experienced Real Time or Intraday specialist to manage a specialist team within a growing Resource Planning function servicing a multi-channel, multi-site contact centre operation.
This is an ideal opportunity to help enhance and further develop Real Time and Service Delivery solutions within a fast-paced organisation; this position provides a rare chance to own and shape the methodologies and processes to enable service level protection, customer experience and employee engagement initiatives.
Interested applicants must demonstrate experience of high performance within Real Time / Intraday management within a contact centre setting and possess the ability to proactively manage a team of RTA's and effectively engage, influence and negotiate across a broad stakeholder population.
The position is offered with hybrid working with onsite work conducted in Cardiff
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Salary range OF £36’000 - £40’000 + Broad Benefits
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The Real Time Team Leader will manage a Real Time team of c.8 - 10 fte responsible for the optimisation of available resources to achieve performance targets in an ef...