IT Apprentice
Bradford
About Primary Technology Ltd:
Established in 2004, Primary Technology provide IT services to Education establishments and the private sector. We have built a reputation for excellence in IT services, with a diverse and supportive team of technicians.
Role Responsibilities:
Be the first point of contact for our customers
Receiving and responding to incoming calls and support tickets through numerous channels of communication including email, telephone, online chat, internal requests and automated alerts
Setting up new user accounts and password resets
Remotely diagnose and troubleshoot workstations, laptops, printers, VOIP telephones, mobile devices, servers, networking infrastructure, VPN and various software packages
Performing customer optimisation, daily checks, updates and maintenance to maximise the performance and availability of customers infrastructure and applications
Escalate relevant and more complex work to the 2nd/3rd Line Service Desk Engineers
Working with 3rd party vendors to resolve customer issues
Requirements:
Keen interest and personal experience in IT hardware / systems
Good interpersonal skills
Analytically minded
Good problem-solving skills
Microsoft Server operational knowledge
Microsoft Office Applications operational knowledge
Malware identification and removal
Basic IP Networking & troubleshooting
Computer OS Installation
Entry Requirements:
3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.
If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.
For more information please visit the UK ENIC website.
Working Hours:
Working hours will consist of 40 hours per week.
The service desk operates from 08:00 until 18:00 Monday to Friday, each engineer works 8 hours per day and the shift will be either an early morning start or a late finish.
Benefits Include:
25 days annual leave + bank holidays
Personal and Professional Development Opportunities, including a comprehensive induction
Pension Scheme
Company funded social/team-building events
Future Prospects:
Career progression
Additional responsibilities
Increased exposure to new technologies
New job title
Important Information:
Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 30,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.
Apply now!