ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
VIQU Limited
Glasgow
IT Support Engineer Glasgow Up to £25,000 VIQU have partnered with one of the UK’s award-winning leading travel groups who offer a variety of packages from family and luxury holidays to corporate travel solutions. They are seeking an IT Support Engineer to join their Infrastructure team in the central Glasgow-offices to provide 1st-2nd line suppor
Job Source: VIQU LimitedSanderson
Glasgow
2nd Line Support Technician -Glasgow, Fully On-site -Permanent Role -Competitive Salary and a range of excellent benefits Do you come from a background in IT support and are looking for a role which will allow to work on some exciting projects and propel you into the world of government and defence? Then this could be the role for you. Our client i
Job Source: SandersonG2 Legal Limited
Glasgow
Are you an ambitious commercial property solicitor looking for a new challenge? If so, I am working on a fantastic opportunity with a well renowned firm based in Glasgow which is looking for an eager commercial property solicitor to join its highly respected Commercial Property team. This role will offer high quality work, the opportunity to be pa
Job Source: G2 Legal Limitedg2 Recruitment
Glasgow, Scotland, United Kingdom
Architectural Technologist Contract, Full Time Remote working G2’s client (SME) based in Glasgow are urgently looking for a Architectural Technologist to join their team on an initial 6 month contract. This role has arisen due to an increased workload and taking on new projects . Contract Type: Contract (6 months) Location: Glasgow (remote wo
Job Source: g2 RecruitmentPenguin Recruitment
Glasgow
Geo-environmental Engineer Location: Glasgow Reference: BY1307 Salary: £27,000 - £32,000. This geo-environmental consultancy based in Glasgow, with other 20 years of experience in the industry and over 50 team members, are seeking a driven Geo-environmental engineer to join the team on a variety of specialist ground investigation projects. Base
Job Source: Penguin RecruitmentPenguin Recruitment Ltd
Glasgow
Geo-environmental Engineer Location: Glasgow Reference: BY1307 Salary: £27,000 - £32,000. This geo-environmental consultancy based in Glasgow, with other 20 years of experience in the industry and over 50 team members, are seeking a driven Geo-environmental engineer to join the team on a variety of specialist ground investigation projects. Based i
Job Source: Penguin Recruitment LtdSER Limited
Glasgow
BMS Service Engineer Location - Glasgow £40,000 - £50,000 + Training + Career Progression + Car Allowance + Mobile Phone + Laptop + 33 Days Holiday & more Are you a BMS Service Engineer looking for the chance to join a leading UK company within the innovative BMS and management solutions sector, in a role offering excellent training and opportun
Job Source: SER LimitedMorgan Hunt Recruitment
Glasgow
Morgan Hunt are working with a leading international professional practice, with an office in GlasgowAs the IT Support Engineer you will be responsible for providing 1st and 2nd linesupport working closely with the IT Manager to make sure all incidents are closed within a timely manner.Role Responsibilities* Reporting to IT Manager and working alon
Job Source: Morgan Hunt RecruitmentGlasgow, Scotland, United Kingdom
Level 2 Desktop Support
About us
We are a global provider of IT Resources, IT Managed Services and flexible, ad-hoc IT Resource and Project Support. Founded in 1992, we have a proven track record of delivering business solutions to global organisations and Fortune 500 companies in over 40 countries. Over the last 27 years, we have delivered millions of pounds in cost savings to our clients. With offices in the UK, Europe, India and the US, we have clients spread across all 6 continents.
Our clients and our talented people have always guided our basic strategy and direction; so much so, that we named the company after our most basic principles. We are, and always will be ‘allied’ to our client's needs and objectives. Our team is at the heart of our business, we are proud of each and every one of them. They are exceptional and we are looking for more exceptional people to join us.
Key responsibilities:
· Provide 2nd Line onsite desktop and application support services to end users
· Troubleshoot and resolve incidents relating to Desktop operating systems and mobile devices
· Repair hardware and peripheral faults in conjunction with warranty providers
· Take ownership of personal ticket queues and support colleagues when necessary to improve customer satisfaction whilst achieving contractual SLAs
· Operate cohesively with the service desk team to maintain service levels
· All work undertaken must be logged via a Service Desk Reporting Tool and this must be kept up to date and accurately and clearly indicate the incident details and remedial actions taken.
· Escalate all critical and high priority incidents to line and senior management
· Report recurring incidents to problem analyst teams and line management
· Proactively contribute to service improvement initiatives
· Provide technical expertise and assistance on project assignments
Behavioural skills required:
· Must have very good customer facing skills and be well presented
· Must have an assertive, confident, positive and a professional manner
· Ability to engage and communicate effectively with colleagues and customers alike
· Demonstrates independent and pro-active thinking
· Highly organised with the ability to adapt to different working environment seamlessly
· Builds effective relationships both within the team and across the business scope
· Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices
· Must be able to work alone and unsupervised, taking the initiative when necessary
· Has an understanding and respect for service delivery processes
Technical skills required:
Experience of operating within a Service Desk environment and team, supporting users either remotely or onsite and managing tickets through an Incident Management tool
Excellent all-round knowledge of Windows Desktop Operating Systems, with recent support experience in Windows 7 and 10
Excellent support experience with mobile devices e.g. tablets and smartphones running iOS and Android OS
Working knowledge of current and legacy hardware platforms
Strong background in supporting latest Microsoft Office suite on Windows and Mac platforms with recent support.
Good Knowledge of TCP/IP and Network configuration at a Desktop OS level
Enterprise level support of Active Directory and Exchange for troubleshooting, configuration and administration activities
Previous experience in the creation of technical support documentation
Enterprise support of Microsoft Office 365, desktop and Admin
Knowledge of Service Management processes e.g. ITIL
Previous experience working in a managed service environment working to defined scope and with strict SLAs
Exposure to Infrastructure technologies – Server, Networks etc
Working knowledge of Mac OSx, Latest Windows OS (preferably A+, MCP or MCSE qualified) and related Office applications.
Basic knowledge of LAN/WAN, TCP/IP Protocol, Citrix, routers and switches
Basic experience of Support/administration of Windows servers
Basic experience with Windows Server and associated architecture/services (Active Directory, Group Policy, server roles, DHCP, DNS, IIS)
Installation, configuration and troubleshooting of hardware and software.
Experience & Qualifications:
Minimum 3-5 years’ experience in 1st and 2nd level Support, at least 3+ years at level 2
L2 Desktop Support Engineer ( Adhoc/On Demand Support) - G2 7EZ Glasgow jobs in Glasgow, Scotland, United Kingdom
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.