Desktop Engineer
Portsmouth
Exponential-e
Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.
Your new role:
Respond to support contacts and tickets as assigned within Service Level Agreements.
Work as a team to deliver timely resolution to customer requests raised via telephone, portal, and email.
Maintain an understanding of the internal escalation process.
Setup/Configure/Maintain/Administer desktop computers and peripherals and test network connections.
Performs general preventative maintenance tasks on computers, laptops, printers.
Access Management and Maintenance through Active Directory and Office365 (Account Provision, Account Revocation, Password resets);
What you’ll need to succeed:
Experience in managing/troubleshooting Windows Desktop Operating Systems.
Experience in Microsoft Exchange, Active Directory, Windows Server & Desktop, SQL Server technologies.
Experience in using ITIL based ticketing system (ITIL foundation preferred).
What we offer:
Involved in varied projects that make a positive impact on critical services on a local and national level
Range of employee initiatives on offer including the green team, employee forum, women’s network and culture club
Dedicated Learning and Development team and access to a range of training, courses and certification support
Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave!