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Customer Service Specialist

Halifax, England, United Kingdom

If you are passionate about Customer Service and you enjoy helping people who are in financial difficulties, then we would love you to be part of our TOP performing Debt Recoveries team!

Credit Resource Solutions (CRS)/COEO group, are an award winning, innovative UK debt recovery agency working on behalf of some of the largest UK Financial, Insurance and Utility Companies.

Your duties and responsibilities include:

Working within a high volume inbound Contact Centre.

Showing ownership and accountability, offering solutions to help and benefit customers

Maintain high service standards and continually improve the service to customers

Work well within a dynamic team environment

Negotiate, investigate and resolve issues whilst proactively seeking solutions

Ideal candidate requirements:

Strong customer Focus

Excellent written and verbal communication skills

Experience of working within a fast paced, target driven environment

Capable of working with limited supervision – you must be a self-starter

Motivated to achieve targets whilst meeting call quality objectives

Embrace 'in the moment' coaching to develop your skills and knowledge

Benefits:

A day off for your birthday

Enhanced employer’s pension contributions

Free breakfast on a Monday & Friday

Employee wellness scheme

Free onsite parking

Schedule:

Monday to Friday

Weekend availability

We are operational 8-6 Monday to Friday & 9.30 – 12.30 Saturdays (no late evenings!)

OTE - £25,000

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Customer Service Specialist jobs in Halifax, England, United Kingdom

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