Internal Export Sales Assistant
milton keynes, england, United Kingdom
Company Description
Founded in 1973, Franklite is an award-winning company and one of the leading innovators in high-quality decorative lighting. We work with a diverse range of clients, including architects, lighting consultants, interior designers, M&E consultants, and distributors in the residential, hospitality, and commercial markets across the UK, Europe, Middle East, and Far East. Our outstanding luminaires have been supplied to prestigious locations such as palaces, embassies, hotels, private residences, and multi-residential projects.
At Franklite, we are not just a lighting manufacturer; we are creators, visionaries, and craftspeople who take pride in our manufacturing methods and excellent service. We offer products that combine optimal performance with beautiful aesthetics, and our in-house technology and highly skilled design and technical teams continue to develop signature products, including LED plates and award-winning tunable light engines.
Role Description
This is a full-time role for an Internal Export Sales Assistant at Franklite Ltd, located in Milton Keynes. As an Internal Export Sales Assistant, you will be responsible for supporting the export sales team in managing and expanding our international customer base. This includes handling customer inquiries, processing quotations, orders, coordinating shipments, and providing exceptional customer service to ensure customer satisfaction. You will work closely with the sales team, logistics department, and other internal stakeholders to ensure efficient and effective operations.
Qualifications
Prior experience in a sales or customer service role, preferably in an export or international business environment
Strong communication skills and ability to build rapport with customers
Excellent organizational skills and attention to detail
Proficient in Microsoft Office Suite (Word, Excel, Outlook)
Knowledge of export documentation and shipping processes is a plus
Fluency in additional languages is a plus
Ability to work effectively in a fast-paced and dynamic team environment
Positive attitude and willingness to learn
Salary and Benefits
Competitive salary
Holiday buy back scheme
Discount scheme
Health care scheme