Information Technology Support Engineer

Wolverhampton, England, United Kingdom

Working hours are Monday - Friday, 9am-5pm.

The purpose of the role is to provide IT Infrastructure support to users based at supported sites across the UK and Ireland.

Provide desk-side and remote support to users, including resolving hardware and software issues.

Adhering to KPIs and SLAs.

Set up, configure and install new PCs and associated equipment in accordance with company procedures.

Provide local support for desktop, server and network infrastructure equipment.

Open to work off site at Eurofins locations within UK and Ireland. A key part of this role will require regular travel to supported sites throughout the UK and Ireland; although the role will have a specified base location.

Provide a high level of internal and external customer care.

To partake in any developmental training as required in compliance with the Company Standard.

Responsible for promoting a professional image of the Company and for complying with the Company's Equal Opportunities and Harassment Policies at all times, including work related events which take place outside normal working hours.

Comply with all relevant Health, Safety and Security Regulations.

Read and comply with Company rules, procedures, agreements and any notices displayed by the Company throughout your location.

Participate in covering on-site and off-site support, which may be as part of a shift rotation.

Occasional weekend and evening work as required by the business needs and management requests.

You may be required to participate in an on-call/standby support outside office hours.

Prepare technical proposals for improvement together with line manager.

Creation and maintenance of working documentation, for example, SOPs and FAQs.

Qualifications

In depth knowledge and experience of supporting appropriate versions of Microsoft Windows.

Strong hardware support skills, including maintenance of PCs, printers and other associated equipment.

Experience of basic Windows Server administration, including AD user creation, password administration, Group Policy etc.

Microsoft Exchange/Outlook client.

Strong Microsoft Office support skills.

Ticketing systems such as ServiceNow

Full driving licence

Strong communication skills.

Able to work alone and also as part of a team.

Ability to plan, prioritise and organise own work.

Excellent time keeping.

Appropriate experience in a similar support role.

Adhering to SLAs and meeting KPIs

A+, Server+ or similar accreditation.

Additional information

Benefits

At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues special life events, and we are committed to charitable causes through global fundraising activities.

As a Eurofins employee you will benefit from:

Life Assurance (4 times annual salary)

Holiday Purchase Scheme

Enhanced Maternity, Paternity and Adoption Pay Scheme

Company Pension Plan

Employee Assistance Programme – 24/7 confidential support.

Free car parking

Worldwide career opportunities

Everyone who joins our team also gets access to Perkbox, allowing you to save money all year round. Whether its supermarket savings or days out, the daily coffee or a summer holiday – there’s something to suit everyone’s lifestyle.

What Happens Next

Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths.

Your data

As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Closing Date

We reserve the right to close or extend this position depending on application numbers. Therefore we would urge candidates to submit an application as early as possible.

Due to the high volume of applications we receive please be aware that if you do not receive a response within 4 weeks of the vacancy expiry date unfortunately, on this occasion your application has been unsuccessful.

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer . We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! We are well on our way to achieving our objective of carbon neutrality by 2025, through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level, and in addition to their initiatives we also count on our dedicated carbon reduction team to help us to achieve this goal!

Find out more in our career page: https://careers.eurofins.com/