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Manchester
Customer Service in Manchester with an OTE of over £40K!!!!!Job Title: Customer ServiceLocation: ManchesterSalary: Up to £27,000 OTE £40,000+Schedule: Full-Time, Every Other Weekend OffAre you a passionate and driven individual with a knack for sales and a love for cars? We are seeking a dynamic Customer Service representative to join our team in M
Job Source: SearchSearch
Manchester
Job Title: Graduate Customer Service Location: Manchester Salary: £27,000 HYBRID WORKING Opportunity! Enjoy the Comfort of Working from Home 2 Days Every Week! Are you a graduate looking to further your career in customer service? We are looking for a bubbly individual to come and join us here in Manchester and be part of our fun, friendly and en
Job Source: SearchKES Solutions UK Limited
Stockton-on-Tees
We have a great opportunity on behalf of our client based in the Stockton area, the role will initially be a temporary position until Christmas however there is a possibility this will be extended and could possibly lead to a permanent position for the right candidate. You will be working within a small team dealing with inbound and outbound calls
Job Source: KES Solutions UK LimitedSearch
Manchester
Role: Customer Service Location: ManchesterSalary: £24,500 Hours: 36 hours 08:45 - 17:00 Monday Friday 2 Saturdays a month Benefits: * Annual bonus scheme * 23 days annual leave + bank holidays raising 1 day per year up to a maximum of 30 days* Buy holiday scheme* Pension Are you passionate about providing exceptional customer service and thrive in
Job Source: SearchJS3 Recruitment Ltd
Manchester
Our client are looking for a positive, friendly and proactive individual to join their Customer Service team their Manchester office. You will be the first point of contact for customers via telephone, assisting with customer queries while maintaining the exceptionally high level of service they provide. The successful candidate will be self-motiv
Job Source: JS3 Recruitment LtdNouvo Recruitment
Edgware
Service / Customer Service Responsibilities: Set up or monitoring of claims. Writing leaseholders and resident letters Liaise with onsite staff so you are aware of what is going on onsite, along with working with them to ensure the best possible service. Ensure that onsite staff have appropriate materials for offices etc. Assisting Managers with la
Job Source: Nouvo RecruitmentBluetownOnline Ltd
Wrexham
Job Title : Customer Service Advisor Location : Wrexham Salary: £23,750 Job Type: Full-time, part-time, evening & weekend shifts available About Us: Are you a smiley person who loves chatting and would thrive in an environment where your contributions are recognised, rewarded and truly valued? If so, we have an exciting career opportunity for you
Job Source: BluetownOnline LtdCBW Staffing Solutions Ltd
Stornoway
Customer Service Assistants - Part-time 20 hours - Stornoway - Highlandsand Islands - £12.00 per hour Hours of work: 20 hours per week Flexible between operational hours 06.30 - 20.00 Monday - Sunday Over time available CBW have two part time opportunities for customer services assistants to work in a client facing environment on a permanent basi
Job Source: CBW Staffing Solutions LtdHayes
Please note this role is a hybrid role based in Hayes Middlesex and as you can see a full job description and we need to see a similar job description on your cv
We are looking for a good customer service person able to deal with the process from start to finish
Please note I need the below in your spec if you have done this and also we can not have any gaps in your cv if you have any please fill in what you have done even if it is looking for work
I will get back to you by email if your cv matches the role and thank you for your time
Please do not call only email me and we will get back t you and again thank you for your time
The Customer Service Specialist supports operational fulfilment of the business and provides outstanding customer service to our external customers and represents the voice of the customers internally.
The CSS is the first point of contact for operational topics towards the customer and supports regular customer reviews and visits, provides accurate status reports to customers, generates and sends written quotes and provides resolution of any contract or customer issues/problems.
The Customer Service Specialist works closely with the Production and other business stakeholders to support internal and external queries on a day to day basis to ensure complete Business Project fulfilment with superior results in customer satisfaction.
· The main objectives for this position are timely and accurate communication internally and externally ensuring the highest levels of internal and external customer satisfactions and supporting profitability targets of the Business Projects. Duties and Responsibilities Communication & Relationship Management (Internal & External)
· Own and manage Customer Support email inbox for Fulfilment.
· Be primary point of contact between internal and external customers.
· Perform daily routine customer follow up regarding in house work. Update and maintain database systems with information to provide customer feedback in a timely manner.
· Attend and participate in Production/Operation meetings as necessary. Provide customer requirements during the meetings.
Proactively prepare and send to customers comprehensive status reports on a weekly basis or more frequently, as required.
· Coordinate schedules with the customer and provide delivery updates.
· Send Missing & Damage information to customers.
Coordinate On-Wing Support events with the customer and the On-Wing Support team
. · Check customer orders for compliance with customer contracts and Business Project expectations and communicate deviations to the affected stakeholders.
· Enter all customer warranty claims into the company’s QA database and manage the warranty process.
Successfully manage difficult situations and resolution of issues/problems without supervision
. · Analyse customer complaints and provide appropriate corrective actions.
Develop and maintain external customer relationship, organize customer meetings and customer visits.
· Develop and maintain internal customer relationship. In particular with production, engineering, finance, quality, stores and logistics colleagues. Business Project Administration & Logistics Coordination
· Open and close Sales Orders# Update
JOB DESCRIPTION
Enter all new customer orders into the company’s ERP and tracking systems.
· Manage the day-to-day administration of customer orders and Business Projects, both internally and externally
. · Create Delivery Notes and coordinate with Logistics to ensure that customer requests for any shipping instructions are met. Follow-up with customer and provide shipping details. Commercials & Profitability
· Own and manage quotations logs.
· Work with the Finance Department to provide job costing paperwork to the Invoicing team.
· Ensure customer quotes are prepared and sent to customers on a prompt and timely basis.
· Follow-up and make speedy alignment with Parts Solutions Manager and other Business stakeholders for quotes related questions
· Follow-up quotes approvals by customers.
· Participate in internal contract and Business Project review meetings.
· Review invoices for each Business Project, ensuring maximum revenue and profitability as allowed per agreed pricing conditions.
· Ensure contract and Business Project margin targets are met by working closely with Parts Solutions Manager.
· Manage past due invoices. Continuous Improvement & Other Duties
Record frequently escalated topics and analyse areas for improvement.
Take initiatives for process improvements.
· Perform other duties as required by business needs.
Customer Service jobs in Hayes
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