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MFK Recruitment
Cambridge, England, United Kingdom
Our well-established client in Cambridge is seeking a 1st & 2nd Line IT Engineer to join their team. The company has been established for nearly 40 years, and they are searching for a talented and motivated IT Support Engineer. The company is a highly regarded and forward-thinking IT Managed Services Provider located in Cambridge. Hybrid working
Job Source: MFK RecruitmentIT Talent
Cambridge, England, United Kingdom
2nd Line Desktop IT Support Engineer (12-Month Contract) Location: Cambridge, Onsite Healthcare Inside IR35 £225 per day We are seeking a skilled Desktop IT Support Engineer to join our team in Cambridge for a 12-month contract. The successful candidate will provide essential support for our desktop infrastructure, ensuring the smooth operation of
Job Source: IT TalentUnderstanding Recruitment
Cambridge, England, United Kingdom
Field Service Engineer Are you a Field Service Engineer looking for your next exciting opportunity? A brand-new position has arisen for a Field Service Engineer to join a leading manage service provider in Cambridge where you will be providing Microsoft based support across their wide range of clients. As the Field Service Engineer, you will be exp
Job Source: Understanding RecruitmentChapman Tate Associates
Cambridge, England, United Kingdom
Job Title: IT Support Engineer Location: Cambridge - 3 days from the office 2 from home Salary: Up to £25 -28,000 per annum Key Areas: Windows Server, Windows Desktop, 1st/2nd-Line Support, Networking, AD, Active Directory, Networking, LAN/WAN, TCP/IP Are you an enthusiastic and customer-focused individual with a passion for IT support? We
Job Source: Chapman Tate AssociatesNetwork IT
Huntingdon
Infrastructure/Network Engineer ONSITE £40,000 + Over Time and On call allowance Join a dynamic team as an Infrastructure/ Network Engineer, responsible for managing and supporting network and server infrastructure solutions across multiple UK businesses. Collaborate with the Infrastructure Manager to shape regional infrastructure strategies. Util
Job Source: Network ITImpellam Group
Cambridge, England, United Kingdom
On-site Support Engineer – Working with a major client in Cambridge Up to £45,000 (depending on experience) Our client, a well-established specialist IT MSP based in the heart of London. They support some of UK’s top financial clients. They are looking for an enthusiastic 2nd Line Onsite Engineer to come and join their team and work with a key cl
Job Source: Impellam GroupIntegrity Personnel Limited
Cambridge
Bilingual Technical Support Engineer Experience working in a helpdesk customer support role within a software/hardware product development organisation Excellent written and verbal communication skills Communications product support background (GSM, 3G, 4G, LTE, GPRS, GPS, Bluetooth) desirable Ability to diagnose and configure Windows servers and
Job Source: Integrity Personnel LimitedThorlabs
ely, england, United Kingdom
Thorlabs Ely Are you looking for a new role? We are always on the look out. If you have an interest in working for Thorlabs please submit your details to us PLEASE NOTE: For all live roles please apply direct via the vacancy Thorlabs - Your Source for Fiber Optics, Laser Diodes, Optical Instrumentation and Polarization Measurement & Control. o
Job Source: ThorlabsCambridge, England, United Kingdom
Location – Cambridge, there will be a requirement to travel to sites all over the UK
Salary - £30,000- 40,000p/a DOE
Hours – shifts patterns of 08:00 to 16:00, 09:00 to 17:00 and 10:00 to 18:00
There's also an overnight on-call shift which the 08:00 to 16:00 shift covers. Phone support only
Position Overview
We are seeking an enthusiastic Network Engineer. You will be a second line engineer with experience in troubleshooting connectivity issue at the end user level. You will be eager to develop your network skills with a view to becoming a full-time 3rd line network engineer in the future.
Ideally you will have an educational background which includes network engineering principles as part of a degree in computer science or similar
You will be a client-focused individual who appreciates that client satisfaction is key to your personal success and the success of the business.
This is a great opportunity to learn from a seasoned network engineer while earning a competitive salary.
Responsibilities
Your primary goal is to build up a solid understanding of networking by shadowing and assisting our senior network engineer.
Understanding being defined as:
• Ability to document network information.
• Assist in the setup of networks and contribute ideas and suggestions.
• Suggest activities (common incidents and service requests) that can be performed by the service desk
• Create and curate relevant knowledge articles.
• Pass accreditations as required by the senior network engineer.
Other duties
As a small client centric organisation, our priority is always providing excellent support to our clients, therefore you will be expected to act as a site/service desk engineer when not learning from and supporting our senior network engineer.
This includes but not limited to:
Providing 2nd line on site and service desk technical support:
• Attend customer and company sites as a minimum 2 days per week (you will be expected to be flexible in that there may be a requirement to change your deployment at short notice, but they endeavour, as much as possible, to minimise disruption to their employee’s personal lives with last minute changes).
• Respond to and resolve complex technical issues.
• Troubleshoot and diagnose hardware, software, and network-related problems.
• Collaborate with other teams to ensure the timely resolution of issues.
• Document troubleshooting steps and resolutions in a comprehensive manner.
• Customer service:
• Deliver exceptional customer service by always demonstrating a professional and courteous demeanour with an ability to build strong relationships.
• Communicate technical information to non-technical users in a clear and understandable manner.
• Provide guidance and advice to customers on IT-related matters.
• Maintain a high level of customer satisfaction by managing customer expectations and ensuring prompt issue resolution.
• Must be well presented to showcase the professionalism of the company.
• Incident and problem management:
• Manage and prioritise incidents and service requests in accordance with defined service level agreements (SLAs).
• Analyse incidents and identify trends to proactively address recurring issues.
• Escalate incidents to the appropriate teams when necessary.
• Contribute to problem management activities by identifying and documenting root causes and proposing preventive measures.
As a small organisation you will be expected to carry out diverse duties and be flexible, demonstrating a positive attitude.
Requirements
• Bachelor’s degree in information technology or a related field (or equivalent work experience).
• Proven experience in a 2nd line role, providing technical support.
• Strong customer service skills with the ability to empathise and communicate effectively with customers.
• Solid understanding of IT infrastructure, including hardware, software, and networking concepts.
• Proficiency in troubleshooting desktops, laptops, operating systems (Windows, macOS), and common business applications.
• Familiarity with ITIL framework and IT service management principles.
• Excellent problem-solving skills and ability to diagnose and resolve complex technical issues.
• Strong organisational skills with the ability to prioritise and manage multiple tasks simultaneously.
• Effective communication skills, both verbal and written.
• Ability to work independently and collaboratively in a team-oriented environment.
• Troubleshoot and diagnose hardware, software, and network-related problems.
• Collaborate with other teams to ensure the timely resolution of issues.
• Utilise remote access tools to assist with troubleshooting and issue resolution.
• Document troubleshooting steps and resolutions in a comprehensive manner.
If you have the skills require apply now
2nd line network engineer jobs in Cambridge, England, United Kingdom
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