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Office Angels
London
�? Job Opportunity �?Title: Customer Service OfficerThis role is being managed by the Office Angels Central London Team.Are you a skilled customer service professional looking for a new challenge? Our client, a reputable finance company based in Kings Cross, London, is seeking a Customer Service Officer to join their friendly and supportive team. I
Job Source: Office AngelsHire Ground Ltd
London
Customer Service Officer - £27 500 We are urgently seeking Customer Service Officer’s, to work with a leading Central London Regulatory Body. The roles are hybrid, with only one day per week in the office, located near to London Bridge. Please note these roles are temp to perm. Temping for 6-8 weeks before moving onto a permanent contract. The Cust
Job Source: Hire Ground LtdJOB SWITCH LTD
London
To represent the Council by providing the first point of contact with customers, providing advice and applying sound judgement in assessing their needs across all service areas and resolving their query directly or referring them where a detailed consultation is required. 3 years customer service contact centre experience needed Customer Service O
Job Source: JOB SWITCH LTDMajor Recruitment
London
Major Recruitment are currently recruiting for a Customer & Support Services Officer in Barbican, London Fulltime Monday to Friday 9am to 5pm. Once a week they will do 8am to 4pm, & we rota Monday’s & Friday’s , so they will do about two early shifts a month for Mon/Fri’s. excluding bank holidays. Must be able to work at the office at least 3 days
Job Source: Major RecruitmentRitz Recruitment Ltd
London
An excellent opportunity has arisen for an enthusiastic Customer Service Advisor to provide five-star Customer Service within a leading Pathology and Scientific Diagnostic organisation, based in the heart of central London. Are you a pro-active candidate, ideally a graduate in Biomedical Science or equivalent Medical related qualifications? Are you
Job Source: Ritz Recruitment LtdRed Sky Personnel Ltd
Feltham West
Red Sky are currently recruiting for an exciting position at Heathrow airport as a Customer Liaison Officer to oversee and manage day to day activity. Reporting to the Duty Managers and externally to the customers. This is a full-time role so apply today! Whats on Offer? * Full time perm role * Monday – Friday (Apply online only) * £24 - £26k
Job Source: Red Sky Personnel LtdBennett & Game Recruitment
Welwyn Garden City
Customer Support Officer Position Salary + Benefits Salary - £31,000.00 Monday to Friday (7am-4pm) Company Car + Fuel Card 25 days holiday Company Pension Staff Discount Programme Employee Assistance Programme Life Insurance Excellent Career Development Opportunities **Customer Support Officer Required** to join the souths largest Private
Job Source: Bennett & Game RecruitmentHays Specialist Recruitment Limited
United Kingdom
Your new company Hays are partnering with a Housing Association to recruit for a temporary Customer operations officer. Your new role You will work within the operations team providing a comprehensive service for customers and applicants. Duties include*Provide a comprehensive operational service to customers and applicants.*To act as an ambassador
Job Source: Hays Specialist Recruitment LimitedWatford
Job Title : Customer Services Officer
Location: Watford
Salary: Up to £28,000
Hours: Monday to Friday 9 am to 5:30 pm
Benefits:
Contributory Pension scheme
Private Medical Healthcare
Life Assurance
Dental Plan
Free eye tests
Annual leave purchase scheme
Social events
Refreshments
25 days annual leave with bank and public holidays on top
Perk box
Superb development opportunities
About out Client:
Our esteemed client is a distinguished specialist lender, renowned as one of Europe's most rapidly advancing leaders in property finance and specialised lending. With a results-driven mindset, they consistently strive to exceed expectations and deliver outcomes that go above and beyond with the customer always in mind.
Demonstrating their commitment to fostering a vibrant work environment, they have made substantial investments in their office space, ensuring it serves as an optimal setting for their dedicated staff to not only work but also thrive. They have a sun terrace with a pergola and seating, an atrium breakout space, a coffee point, 72 new cycle storage points and changing facilities.
This forward-thinking company has expanded its Learning and Development function. This expansion shows their dedication to enhancing the skill sets of their valued team members. The commitment to supporting their employees' educational pursuits is evident in their generous backing of CeMap study.
Beyond professional development, they actively promote a positive workspace by organising regular social events and embracing dress-down Fridays.
About the Role:
In this entry-level opportunity you will engage directly with loan customers, utilizing your exceptional communication skills to gather crucial information and craft tailored payment plans or explore alternative forbearance options. This role is at the forefront of customer service excellence, making it ideal for individuals passionate about advancing their careers within the mortgage sector. Rest assured; comprehensive training will be provided to set you up for success. Don't miss out on this chance to make a meaningful impact while honing your skills in a supportive.
Responsibilities:
Dealing with all calls, post and emails effectively and to within agreed SLAs
Checking of new account uploads
Submitting BACS files and actioning any unpaid direct debits or payments
Dealing with all cash allocations to ensure funds are applied to the appropriate account. This will include checking the company bank account(s)
Dealing with all Servicing team Banking including Cash/Card Allocation, Redemption, Part Settlements etc
Scanning Title updates to files
Actioning and applying all redemption and capital reduction funds to loans to redemption/completion.
Actioning all Deed of Postponement, and Easement requests to completion
Ensuing all Printing is undertaken and sent within agreed SLAs
Dealing with E-DS1 Upload, Payment Holiday Overpayments Exit & Refunds - Credit Arrears Report.
Dealing with Solicitors Missing Title Registrations
Dealing with Cash/Redemption allocation last working day of the month which may go beyond the time of 1730.
Dealing with CRA Return (CAIS)
Checking and Actioning any Accounts in Credit at month end (From the Daily Arrears report) and updating the Senior Servicing Manager on any cases
Actioning the Monthly Consolidation Refunds from Finance
Adhering to the Invoice Process to check and pass for payment of any invoices. (subject to mandate)
Dealing with any Exceptions between Phoebus and Fusion
Actioning any B of E Base Rate Changes & Complaints
Assisting the team with any Phoebus or system(s) Testing
Assisting the Senior Servicing Manager & Head of Group Servicing to ensure the effective operation of the Servicing Team
Taking Calls from customer and third parties to assist in the administration of their loans and any queries they may have
Experience required:
Good telephone skills
Ability to work as part of a team and on own initiative
Attention to detail
Strong negotiation skills
Self-motivated
Proactive
Logical and organised
Previous customer services or arrears management is preferred ideally from the financial services sector, but this is not essential
Trusting Stellar Select:
At Stellar Select, our commitment goes beyond recruitment; it's about crafting experiences that elevate your career journey. We take pride in delivering excellent services to our candidates and always going the extra mile to ensure your success.
Our foundation is built on openness and transparency. We believe in clear communication with everyone we work with, fostering an environment of trust, honesty and fairness.
Embark on your career journey with confidence, knowing that our services are designed with your success in mind. Here's what our complimentary service includes:
1-2-1 Experience Discussion: Your experiences matter. Engage in personalised discussions about your journey and how it aligns with the job role.
Interview Preparation: Step into interviews with confidence. We provide thorough preparation to ensure you shine in every interaction.
Negotiation of Job Offers: We'll manage the negotiations on your behalf, aiming for offers that align with your expectations.
Recruitment Process Updates: No more uncertainty. We keep you in the loop with regular updates on your recruitment process
For more information regarding the role of Customer Service Officer please contact us
Stellar Select is acting as an employment agency and is a corporate member of the REC
Customer Services Officer jobs in Watford
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