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Dimensions Specialist Recruitment Ltd
Leatherhead
As an award winning financial services organisation who have been in business for over 125 years, they take great pride on providing a professional service to over 47,000 customers throughout England and Wales They are currently seeking ann additiona team member within their new business team, where you will be the the first point of contact for ne
Job Source: Dimensions Specialist Recruitment LtdDimensions Specialist Recruitment Ltd
Epsom
As an award winning financial services organisation who have been in business for over 125 years, they take great pride on providing a professional service to over 47,000 customers throughout England and Wales They are currently seeking ann additiona team member within their new business team, where you will be the the first point of contact for ne
Job Source: Dimensions Specialist Recruitment LtdAmdas Recruitment Ltd
London
£28,000 - £30,000pa hybrid An opportunity has arisen for a Customer Service Executive to join one of the largest and most experienced capital market conferences and events business. As a Customer Service Executive, you will be the frontline representative, responsible for ensuring an outstanding customer experience. You'll interact with our clients
Job Source: Amdas Recruitment LtdVerbatim Pharma
watford, england, United Kingdom
Verbatim Pharma are currently working with a Pharmaceutical wholesaler who are looking for a customer service executive to join the team on permanent basis. The company has been in business for 40+ years and has global clientele spanning across 6 continents. They are fast growing business who really look after their people and invest in them. The
Job Source: Verbatim PharmaNew Statesman
Farringdon
Job Description About Us The New Statesman is a leading British political and cultural magazine. Since its founding in 1913, it has been renowned for its progressive and insightful commentary on current affairs, politics, culture, and the arts. With a rich history of journalistic excellence, the New Statesman continues to be a trusted source
Job Source: New StatesmanPremier Work Support
Dartford
This is a great opportunity to join a market leader in their industry, recruiting for a permanent Customer Service Executive, based in the Dartford area. This is a key role within the business, responsible for full management of secured contracts through to after sales support, including order progression, demand planning, order tracking, stock man
Job Source: Premier Work SupportTate
Watford
Customer Service Executive Watford Permanent Salary £29k plus excellent benefits Our client is an award winning and well-established company just recently acquired by a global business! Excellent time to join this fast-growing company, not only do they offer great benefits but also a unique and fun culture! Looking for strong and passionate Custom
Job Source: TateRhodium Consulting Ltd
epsom, england, United Kingdom
Ref: JR1810 Vacancy - Customer Service Advisor - plumbing products Location - near Sutton, Surrey Working hours - Monday to Friday 8.30am to 5pm (core hours) Salary - up to £28,000 per annum + commission Young, fun, dynamic company with cool offices based near Sutton, Surrey are looking for hard working individuals with an excellent telephone mann
Job Source: Rhodium Consulting LtdLondon
Customer Service Executive
We are looking for a highly professional, customer-centric, Customer Service Executive to join our expanding E-commerce Team.
If you are looking to challenge yourself in a fast paced, Luxury Beauty environment, where the customer experience is at the fore, then this is the job for you.
As a Customer Service Executive, you will be responsible for cultivating and enhancing the Customer Journey across multiple touch points. Your role will play a key role in creating a complete 360 Digital Experience, ensuring the customer has an exceptional experience for the duration of their online journey, as well being a pivotal point of contact both with the customers and the wider Digital and Marketing teams.
The role is varied and will require excellent communication skills, the ability to remain professional at all times, and developing and enhancing strong relationships with our customers. You will be responsible for liaising with the Training, Marketing, and Digital Team to enhance and cultivate the Masterclass experience, both for our online and offline databases.
You will be accountable for implementing best practices and sharing key insights on performance from Bambuser, concerning sign-ups, feedback, and sales performance as well as moderating classes to provide assistance where necessary.
Jointly responsible with the CRM Digital Marketing Executive to implement lead generation campaigns linked to Paid Social Campaigns to drive acquisition targets.
Customer Service Executive
A key responsibility will be to ensure that the customer experience is optimised, liaising with the Digital, Marketing and Trading Teams to provide an exceptional experience across all digital touchpoints.
Setting up Masterclass within Bambuser, liaising with the Training Team on Content and product placements assistance during Classes, as well as moderating classes to provide assistance
Reporting and presenting Masterclass Performance to the wider team, highlighting areas of success and areas of opportunity to drive revenue and conversion
Liaising with Marketing and Digital Team on product launches to create a bespoke Masterclass experience and providing aftercare support to maximise sales opportunities
Liaising with the relevant stakeholders to propose Masterclass themes, that sit within 360 activations for sign off with Department Leads
Providing Exceptional Service to VIP Clients; Owning the VIP Concierge Service, building and maintaining relationships
Liaising with the Digital CRN Marketing Executive to identify VIP Clients and create tailored content and incentives to encourage repeat purchases
Create reports to highlight and evaluate performance of VIP events, detailing success and opportunities to further maximise sales
Drive trading opportunities through a physical experience for 3rd Party Retailers
Liaising with the CRM Digital Marketing Executive and Trading Manager to identify Trading opportunities for the RFM Segments
Providing Support to the Customer Service Executive during peak trading periods
Offering beauty consultations for product recommendations or queries, through multiple channels (1:2:1 Consultations)
Responding to customer calls in an efficient and professional manner
Responding to Email queries
Resolving conflict and de-escalating complaints
Monitoring and responding to social media posts, comments and direct messages
Monitoring and responding to live chat queries and concerns
Investigating, and problem solving
Liaising with our warehouse provider to resolve order queries
Placing replacement orders through internal system
Sending out samples and complimentary gifts to customers
Assisting customers with online queries, processing orders or applying promotional codes
Providing support and feedback to the wider Digital team to ensure the customer experience is elevated at all times
Customer Service Executive
Key Skills & Experience:
Salesforce Service Cloud (or equivalent CRM Solution)
Online Customer Service
Luxury Retail
Beauty Experience (Advantageous)
Customer Service Executive jobs in London
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