Customer Services Operator
Tamworth
Our client, a well-respected player in the Supply Chain & Logistics industry, offering a number of specialist services such as freight forwarding, customs clearance and warehousing, are looking to recruit a Customer Services Operator, to be based at offices in Tamworth, Staffordshire.
On Offer:
An attractive salary up to £29,000 per annum, dependent on experience with yearly salary review
Monday to Friday working hours, 08:30 am - 5:30pm
20 days annual leave (rising to 25) + Public holidays. Plus one Milestone Day per year to take as you wish
Confidential EAP platform for you and your immediate family members as spouse/partners and children aged 16 to 24 in full-time education, living in the same household.
Access to our Employee Discounts and Perks, which includes Grocery Shopping, Holidays, Movies, Sports, Wellness and many more.
After 1 year of service - Private Medical Scheme & Company contributions increase 9% for the Group personal Pension Plan.
Duties and Responsibilities:
Ensure customer Bookings are accurately taken and entered into operations system, International, National, and cross trade.
Booking deliveries in with customers.
Liaising with suppliers / Origin Offices.
Build strong relationships with customers.
Invoicing and administration.
Ensure Bookings made with Origin office.
Aid Credit Controllers with the collection of overdue payments from suppliers or clients.
To Be Considered:
Experience within a customer service orientated role, ideally within a freight forwarding / logistics environment
Be able to prioritise own workload but also be able to work as part of a team.
Be fully conversant in IT skills e.g., Microsoft Office Suite (Word, Excel) and systems.
Have excellent communication skills over the telephone and e-mail.
Have experience with Excel reporting.
Have good team working skills.
Have good understanding of logistics processes and procedures.
For more details, please contact Willis Global -a leading Recruitment Consultancy for the Supply Chain & Logistics industry.