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Account Manager

chelmsford, england, United Kingdom

Primary Purpose of the Role:

Develop long-term relationships with a portfolio of clients by delivering an exceptional customer experience. Account Managers liaise between customers and cross-functional internal teams to ensure the successful delivery of orders and maximise the account's profitability.

Key Responsibilities and Tasks

Employ a portfolio management approach for high-spending accounts, conducting quarterly and annual performance reviews, and devising relationship plans to expand Scope of Work (SoW) and enhance customer satisfaction.

Strive to surpass quarterly and annual sales targets for existing accounts.

Handle customer inquiries, quotations, and orders efficiently, with a customer experience mindset

Collaborate with planning teams to achieve lead times and maintain On-Time In Full (OTIF) deliveries.

Acquire and maintain in-depth knowledge of CloudNC's product suite and systems.

Manage customer expectations effectively while collaborating internally to capitalise on business opportunities.

Utilize data for informed commercial decisions and continuous customer growth strategies.

Provide customers with support on New Product Introduction (NPI) and Design for Manufacturing (DFM) by leveraging expertise within CloudNC.

Ensure the Customer Relationship Management (CRM) system is updated consistently to facilitate seamless communication and fulfilment of customer needs across teams.

Key performance Indicators against Responsibilities and Tasks

Customer OTIF

Customer satisfaction

Wallet share growth

What you will receive…

Competitive Salary

Stock Options!

Private Healthcare

Electric Vehicle Salary Sacrifice

Pension

28 days holiday + bank holidays

Enhanced parental leave

Monthly Lunches

Team Socials

ThanksBen Benefit - £50 per month

Equal Opportunities Statement

We are proud to be an equal opportunity employer, valuing individuality and embracing all people. The success of CloudNC is a result of diversity of thought. We recognise this comes from people truly belonging. We encourage different perspectives and skills to collaborate towards our mission - disrupting the manufacturing industry. We celebrate diversity and continually improve our inclusivity efforts.

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