ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Redde Northgate plc
Darlington
Location : Darlington Salary : Up to £26,000 per annum Contract : Permanent Hours : 37.5 hours per week An exciting opportunity has arisen to join Redde Northgate's IT Service Desk Team as an experienced Service Desk Analyst, which provides first line IT support to end users across the business. Working out of our Darlington office, your main role
Job Source: Redde Northgate plcNCC Group
Manchester area, United Kingdom
Location: Manchester Service Desk Analyst (6 month FTC) Thanks for checking out our job opening; we are excited that YOU are interested in learning more about NCC Group. We are on a mission to make society a safer and more secure place. Our people are the ones who make that possible; a global community of talented individuals working together to
Job Source: NCC GroupRandstad Technologies
Weston-super-Mare
Service Desk Analyst Permanent Role Pay: £28,000 Location: Worle, Weston Super Mare A leading global client is seeking a Service Desk Analyst for a permanent position. You'll tackle 1st and 2nd line support issues while also managing troubleshooting tasks The Following requirements for this role are: Good understanding of Microsoft Azure ITIL Diagn
Job Source: Randstad TechnologiesAdria Solutions
Manchester
Service Desk Analyst Our client based in South Manchester is currently looking for a Service Desk Analyst. The Service Desk Analyst will provide day-to-day support for the Service Desk team. Responsibilities: Coordinate and support all the administrative duties as directed by the Head of Implementations and Service Desk on a day-to-day basis. A
Job Source: Adria SolutionsSpectrum IT Recruitment
GB
IT Service Desk Analyst - 2nd line IT Service Desk Analyst required to join a growing telecommunication solutions provider based in Bristol with multiple offices across the UK. As an IT Service Desk Analyst, you will be responsible for the day-to-day analysis and resolution of incidents and requests, ensuring that SLAs are met. The position woul
Job Source: Spectrum IT RecruitmentDGH Recruitment
Manchester area, United Kingdom
IT Support Analyst / 1st Line Support Analyst A fantastic opportunity has arisen for an IT Support Analyst / 1st Line Support Analyst to join our Manchester based housing firm on a permanent basis. IT Support Analyst / 1st Line Support Analyst Key Responsibilities: • Providing a professional and consistent level of Technology support to all sta
Job Source: DGH RecruitmentLevick Stanley
Manchester area, United Kingdom
Service Desk Analyst Permanent £26,000 Manchester (Office based with one day a week working from home) An exciting opportunity has arisen for a Service Desk Analyst to join one of the UK's largest housing organisations! Working as part of a dynamic team, the Service Desk Analyst is responsible for providing 1st line support for all colleagues in
Job Source: Levick StanleySpectrum IT Recruitment
Bristol
IT Service Desk Analyst - 2nd line IT Service Desk Analyst required to join a growing telecommunication solutions provider based in Bristol with multiple offices across the UK.As an IT Service Desk Analyst, you will be responsible for the day-to-day analysis and resolution of incidents and requests, ensuring that SLAs are met.The position would sui
Job Source: Spectrum IT RecruitmentCity of Peterborough, England, United Kingdom
Out of Hours Service Desk Analyst - 1st line Support
Applicants must live no more than 50 mins drive from Peterborough
Looking for experienced Call Centre / Service Desk Analysts
You will ideally have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role.
Shifts - 10.5 paid hrs 20:00 to 08:00. 4 nights on and 4 nights off.
Hourly pay - £16.30
3 month contract - extensions - could go perm in the future
Ideal Technology / experience:
Ivanti, ServiceNow, O365 administration, AD, Comptia A+, ITIL, MCSA, Citrix, MFA, Customer service. Outlook, Folder file permissions, Wi-Fi/Network troubleshooting, Distribution lists.
Answering incoming contacts from customers and to accurately log incidents ensuring all relevant data is captured whilst logging the incident. To provide a single point of contact to our customers and to ensure that incidents are fully managed through to resolution.
• 1st Line Support of Wintel / Retail and Hardware related incidents.
• Accurately log incidents and ensure all relevant data is captured whilst logging the incident.
• Regularly updating incidents logged on the Incident Management system and provide end users with a technical solution within Service Level Agreements.
• Proactively keeping Customers informed on incident or request status and progress.
• Escalate incidents where a first time fix is not possible to either 2nd line support or the relevant resolver group.
• Monitor, progress, and resolve incidents whilst ensuring customer satisfaction through proactive updates, frequent contact and escalation where necessary.
• Resolve >60% of incidents logged as a First Time Fix
If you have the above skills and experience please apply now!
Out of hours Service Desk/ Call Centre Analyst jobs in City of Peterborough, England, United Kingdom
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.