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Luton Bennett
Cardington
Customer Service Advisor/Administrator (Coordinator/Scheduler/Planner/Controller) Bedford £24,043 + Pension + 25 Days Holiday + Bank Holidays + 8% Employer Pension + 4% Employee Pension + 2 x Life Assurance + Sick Pay + Income Protection Scheme + Health Plan 37.5 hours, Monday to Thursday 8.45am to 5.30pm & Friday 8.45am to 4.15pm Friday Homewo
Job Source: Luton BennettSmart 10 ltd
Knebworth
Job Title: Customer Service / Administrator Location: Knebworth Hours: Monday – Friday 8am – 5pm ( Tuesday 8.30am – 5pm) - Temporary - Perm Pay: £24,000 - £25,000 per year Our client is seeking a highly motivated and enthusiastic Customer Service Representative to join our team. The ideal candidate should possess excellent communication skills, a p
Job Source: Smart 10 ltdReed
Potters Bar
Location : Office Based, Potters Bar Working Hours : 9am to 5pm, - Hybrid after probation Salary : Circa £24k - £25k Are you a Customer Service Advisor looking for their next opportunity within the Finance industry , or a recent graduate on the lookout to start their career in the financial world? Do you love all things customer service, adminis
Job Source: ReedSmart 10 ltd
St. Albans
Job Title: Customer Service ExecutiveSalary: Up to £24,0000 - £25,000 per annumLocation: St AlbansContract: PermanentHours: Monday to Friday 09:00 - 17:30COMPANY PROFILEThis is an exciting opportunity to work for our well-established client who are in the Financial Services industry St Albans. Supporting companies within the Finance sector for ove
Job Source: Smart 10 ltdAltitude-Recruitment Limited
Milton Keynes
An excellent Customer Service opportunity to suit someone looking progress their Customer Service career. This role is hybrid, based at the Head Office of a corporate global company in Milton Keynes. You will be required to deliver excellent customer service to all customers, as an 'information and administration provider' providing the highest le
Job Source: Altitude-Recruitment LimitedReed
Barnet
Location : Office Based, Potters Bar Working Hours : 9am to 5pm, - Hybrid after probation Salary : Circa £24k - £25k Are you a Customer Service Advisor looking for their next opportunity within the Finance industry , or a recent graduate on the lookout to start their career in the financial world? Do you love all things customer service, adminis
Job Source: ReedBurton Bolton & Rose Recruitment Services Limited
Borehamwood
Customer Service Advisor Elstree, Hertfordshire £25,000 + Pension + Parking If you want to work in a busy, successful environment and join an innovative organisation then this Customer Service Advisor position will be perfect for you. Some of your duties will include: - Dealing with incoming calls and emails enquiries in relation to products provid
Job Source: Burton Bolton & Rose Recruitment Services LimitedCorona Energy
Watford
Job Description If you are someone who is passionate about providing excellent customer service, and getting it right, first time then we would welcome your application. About you: We’re looking for someone who has a background in customer service, and who is already confident when speaking to customers over the phone and by email. You&rs
Job Source: Corona EnergyLuton
Job Title: Customer Service Advisor
Location: Luton, Bedfordshire
Salary: £23,000
Assignment: Permanent
Hours: Full time, Monday to Friday, 9:00am-5:00pm, hybrid 2 days from home (After probation)
About the role: Connect2Employment are recruiting for an Luton based organisation that are leaders in their field of supply of quality products. You will be at the forefront of dealing with customers and orders. Training and support is provided but you will need some of the following skills:
Processing sales and sample orders for customers and sales teams
Answering high-volume customer and account manager phone calls within 3 rings
Responding to customer and account manager emails
Providing information on changes to orders (vintages, shortages, delivery dates)
Ensuring accurate entry of wines at the right price
Managing order/delivery discrepancies, advising customers, and ensuring replacement stock as requested
Processing collections and credits with investigation of correct reason codes
Setting up and supporting customers for SwiftCloud online ordering
Handling order and other queries
Managing complaints and queries
Creating ad-hoc reports for customer and sales teams using Excel Cube templates
Following business processes for right-first-time delivery
Understanding and minimizing mistakes in processes
Undertaking special projects to improve department efficiency
Manning the incoming email inbox, categorizing messages for team action
Finalizing orders for each postcode deadline, ensuring electronic processing by logistics partner (LCB)
Arranging special deliveries (same-day, booking in, reworks, non-standard requirements)
Providing second-line support for customer delivery problems and failures
Managing ongoing updates of customer delivery instructions and time windows
Resolving discrepancies on orders with shortages or problems identified by LCB before and after dispatch
Dealing with returns from LCB and receipting stock
Holding stock on the system for approved customers through Paid or Unpaid reserves
Processing national orders involving a third-party ordering system
Entering, uploading, and managing customer special prices and discounts
Managing customer portal pricing for e-procurement systems.
Responsibilities
Confident in speaking with customers, sales teams and our partner LCB to resolve any issues in way of email or a phone call.
Care about the customer and giving them great service
High levels of both accuracy and attention to detail
Good communicator both verbal and written - excellent telephone manner
Works well under pressure
Numerate
Team player who works well with others; both in their team and the wider company
Able to manage their own workload and prioritise appropriately
Problem solver
Able to influence others and negotiate a solution
Customer centric and strives to do their best for our customers
Self-starter, able to use own initiative
Embraces and demonstrates Company Values
Take some responsibility for own development by highlighting any training or support needs
About you
GCSE passes in key subjects i.e. Maths, English & highly numerate.
Previous experience in customer service role
Computer literate - proficient with Microsoft Outlook, Excel and Navision
Experience of delivery functions
Please apply as soon as possible as interviews are being offered on a rolling basis.
Connect2Luton, part of Luton Borough Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.
Customer Service Advisor jobs in Luton
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