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Pertemps SSDC - DDT
Borehamwood
Sales and Retentions Advisor A top UK insurer with ambitious growth plans is increasing head count and looking to recruit a new member for the customer services team. We are looking to hire a Sales and Retentions Advisor on a permanent basis. The main function of this role is to sell insurance products, support the customer's online sales journey
Job Source: Pertemps SSDC - DDTAdecco
Borehamwood
Sales and Retention Advisor £ Excellent Salary + Commission and Overtime Full time hours with revolving rota. Some Saturday requirements with Overtime. Borehamwood Office Based with FREE PARKING Permanent Position We are so excited to be working with a hugely successful client in Borehamwood who are Top 5 in their industry. This exciting opportunit
Job Source: AdeccoCCR Recruitment Group
Dartford
Sales & Retention Advisor £25,000 - £26,000 + Bonus (OTE £30,000) Monday - Friday 8:30-5:30 - 5pm on Fridays Our client based in Orpington are on a huge journey and looking for likeminded top talent to join their fun-loving, hardworking team in achieving ambitious goals. They are looking for customer service superstars with that extra zest in engag
Job Source: CCR Recruitment GroupPertemps SSDC DDT
Borehamwood
Sales and Retentions Advisor A top UK insurer with ambitious growth plans is increasing head count and looking to recruit a new member for the customer services team. We are looking to hire a Sales and Retentions Advisor on a permanent basis. The main function of this role is to sell insurance products, support the customer's online sales journey &
Job Source: Pertemps SSDC DDTPertemps London
London
Are you an ambitious individual with customer loyalty or retention experience? Look no further! A leading e-commerce Corporate Services Group based in Covent Garden, London, are expanding their team. With over 500,000 loyal customers and a thriving business, they’re seeking a Customer Retention Specialist with the opportunity of uncapped commissi
Job Source: Pertemps LondonPertemps London
Holborn and Covent Garden
Are you an ambitious individual with customer loyalty or retention experience? Look no further! A leading e-commerce Corporate Services Group based in Covent Garden, London, are expanding their team. With over 500,000 loyal customers and a thriving business, they’re seeking a Customer Retention Specialist with the opportunity of uncapped commission
Job Source: Pertemps LondonReed
Hounslow
Customer Service Executive Job Type: Temporary (9 months) Location: Bath Road, Heathrow Salary: £13.00 per hour Currently seeking a Customer Service/Order Management Executive to serve as the first point of contact for customer support. This temporary role is essential in providing outstanding service to customers and ensuring their needs are m
Job Source: ReedReed
Redhill
We are looking for a Customer Service Advisor to work in a fast paced Customer Services department, where you will manage customers orders and queries, via the phone, e-mail and QMS. Ensuring issues are resolved efficiently and satisfactorily. Coordinate directly with suppliers, build and develop relationships to aid customer orders and logistic
Job Source: ReedLondon
Are you ready to be part of a luxurious security brand that sets the standard for excellence? At Banham, we are seeking a passionate and customer-focused individual to join us in a key role as a Customer Retention Advisor. If you thrive in a dynamic environment and delivering exceptional service is your standard then this opportunity is for you!
Who are we?
Banham is a family-owned; family-run business that has been providing security solutions since 1926. We operate throughout the Southeast of England offering a comprehensive service on all aspects of physical and electronic security.? Most important, however, are the people who make up Banham. Our dedicated employees live and breathe collaboration; they inspire and learn from each other while upholding our five core values: Family, Pride, Trust, Leadership, and Making a Difference . Employees who began their Banham careers as trainees now head up our key departments, and we are proud to foster a working environment that encourages staff to stay with us for many years.
The Role:
As a Customer Retention Advisor, you will be the primary point of contact for customers regarding contract-related inquiries. Working closely with the Customer Retention Team Leader, your focus will be on retaining existing customers while also driving efforts to acquire new ones, ultimately increasing our contract revenue.
What can you bring to Banham?
Provide an exceptional and enjoyable customer service experience, adding value at every opportunity.
Maintain expert knowledge of Banham's products, services, and pricing strategy, sharing insights with the team.
Manage Zendesk tickets efficiently, resolving customer issues in line with SLAs.
Handle new customer takeover requests, PSTN upgrades, and appointment bookings, with a keen eye for upselling opportunities.
Manage inbound and outbound calls related to contracts and upgrades, delivering professional service.
Understand call coverage requirements and their impact on the team and the business.
Maintain open communication with the team and other departments to ensure optimal customer outcomes.
This is a hybrid role, based 3 days in the office (Monday, Tuesday, Thursday) and 2 days working from home (Wednesday & Friday).
What will you get in return?
You will be entitled to a highly competitive salary and a great range of benefits including:
An employee assistance program (EAP). EAP gives our employees access to a 24/7 free, confidential advice service for help with personal and professional problems, which could be affecting your home life or work life, health, and general well-being. This benefit also extends to your family (available from the first day of employment)
Hybrid working for non-field associated roles (3 days working from the office, 2 days working from home)
Personal Accident Insurance Scheme - Accidents at work and outside of work are both covered, including personal attacks and sport-related injuries
Subsidised Private Medical Cover after 12 months of service
Auto-enrolment into our pension scheme
Annual season ticket loan & Banham interest-free loan
Cycle to work & Tech scheme
Training and development opportunities (including day releases for studies)
Company equipment tailored to your role (laptop, mobile, additional screens, company van)
Up to 50% off Banham products
Quarterly Social Events including Summer Party and an Annual Christmas Event
Employee recognition rewards and moments of magic prizes
Recruitment referral bonus scheme earning up to £500 per successful referral (T&Cs apply)
Enhanced Sick Pay for absence related to COVID-19
Charity events throughout the year – Banham is proud to be working with The Royal Marsden Cancer Charity and sponsoring The Banham Marsden March since 2010 over £13 million has been raised to make a difference for patients across the UK and the world for The Royal Marsden.
If you share our values and have the drive and enthusiasm to help us fulfill our vision, of significant growth, we would love to hear from you. Please click APPLY now to register your interest.
Banham is an equal opportunities employer providing employment to its team members and applicants without regard for their sex, gender, race, national origin, religion, age, sexual orientation, disability, or any other category protected by law.
We welcome diversity and provide equal opportunities to applicants, based on experience, talent, and qualification for the job.
Customer Retention Advisor jobs in London
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
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Get ready to discover your next great opportunity.