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Locke and McCloud
derbyshire, england, United Kingdom
Senior Technical Lead (Managed Service Provider) - Derbyshire On-site- £40,000-£60,000 Locke & McCloud are looking for an experienced IT professional to join our client. As the lead member of the team, you will assume responsibility for providing 3rd line technical support, project management, and strategic consultation across a diverse range of cl
Job Source: Locke and McCloudChase and Holland Recruitment Ltd
Sheffield
Warehouse Team Lead – Sheffield - £25,000 - £28,000 Chase & Holland are excited to be working with an innovative and exciting business, currently going through a strong period of growth and looking to recruit an experienced Warehouse Team Lead to join their team.This is a great opportunity for someone looking to build their Supply Chain career with
Job Source: Chase and Holland Recruitment LtdOho Group Ltd
Sheffield
Lead 3rd line technical engineer This leading company are looking for a 3rd line technical engineer to join their team. You will be managing a team of 2/3 Infrastructure engineers on a rotating 12-hour shift to deliver the best service possible. This role will require shift work. The shift rotation will be – 2 day shifts from 6am - 6pm + 2 night
Job Source: Oho Group LtdPertemps Warrington
Bakewell
Job Title: Technical Engineer Location: Midlands (Remote) Salary: £40,000 - £50,000 (DOE) + benefits Core Hours: Mon - Fri 08:45-17:00hrs Contract Type: Permanent Company & Role Our client is one of the UK leading utility suppliers, servicing a large number of customers in England, Scotland & Wales. As part of the Technical Engineering Team, you
Job Source: Pertemps WarringtonPertemps Warrington
Bakewell
Job Title: Technical EngineerLocation: Midlands (Remote)Salary: £40,000 - £50,000 (DOE) + benefitsCore Hours: Mon - Fri 08:45-17:00hrsContract Type: Permanent Company & Role Our client is one of the UK leading utility suppliers, servicing a large number of customers in England, Scotland & Wales. As part of the Technical Engineering Team, you will s
Job Source: Pertemps WarringtonElevation Recruitment Group
Sheffield
Elevation Recruitment Group's Technical Engineering division is currently working with a global, leading manufacturing business in their search for a Technical Manager in South Yorkshire. The position centres around maximising the productivity and efficiency of a growing technical division, developing a range of business critical KPI's and taking o
Job Source: Elevation Recruitment GroupPertemps Network Group
derbyshire, england, United Kingdom
Job Title: Technical Engineer Location: Midlands (Remote) Salary: £40,000 - £50,000 (DOE) + benefits Core Hours: Mon – Fri 08:45-17:00hrs Contract Type : Permanent Company & Role Our client is one of the UK leading utility suppliers, servicing a large number of customers in England, Scotland & Wales. As part of the Technical Engineering Te
Job Source: Pertemps Network GroupGreencore
Worksop
Why Greencore? We're a leading manufacturer of convenience food in the UK and our purpose is to make every day. We're a vibrant, fast-paced leading food manufacturer. Employing around 13,600 colleagues across 16 manufacturing units and 17 distribution depots across the UK. We supply all the UK's food retailers with everything from Sandwiches, soups
Job Source: GreencoreSheffield, England, United Kingdom
Technical Team Leader
Place of work: On-site – Sheffield, UK / Duration: Permanent / Hours of work: Shift rotation – 2 day shifts from 6am - 6pm + 2 night shifts from 6pm-6am + 4 days off
About the Company and the Role:
Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. As part of the Auxilion Group you will work closely with the in-house team to provide the best customer experience that the client requires.
The role is for a 3rd Line technical engineer with proven leadership skills. The role will involve managing all incidents and requests through their full lifecycle and feeding into the wider technical team. You will be managing a team of 2/3 Infrastructure engineers on a rotating 12-hour shift to deliver the best service possible within the contractual SLAs. There is a high level of communication skill required in this role, dealing with your team directly, handing over to the next Team leader and more importantly, individuals across the wider technical team.
Position Responsibilities:
Manage Incidents & Requests ensuring SLA Performance against KPIs.
• Ensure accurate and up to date information is recorded against all tickets.
• Ensure daily checks are performed correctly and in a timely manner.
• Be aware of ongoing escalations
• Be aware of current Major incidents.
• Manage P1 and P2 Incidents, keeping service managers informed and escalating if required.
Technical Competencies:
• 3rd level technical service experience level is a must.
• Working with Azure, Office 365, Hyper-V, VMware, SimpliVity, Intune, VMWare Horizons, Citrix, Azure Desktop, and RDS environments
• Prior experience in a 24 x 7 Network Operations Centre / Service Desk Environment
• Excellent problem-solving skills
• Excellent communication skills (Communication to customers verbal and written is mandatory)
• 2-5 years’ Experience with Windows Server (2012/2016/2019 & 2022)
• Experience with Monitoring Software
Business Competencies:
To succeed in this role, you’ll need knowledge of utilizing ITIL best practice as well as experience within an IT customer service environment.
You would be required to demonstrate the following:
• Strong Technical skills.
• Accountability and responsibility for your workload.
• Helpful and approachable attitude.
• Excellent time management skills.
• Ideally, you’ll have had at least 12 months experience managing people, including day to day management e.g. absences, holidays, performance reviews.
• Mentoring junior colleagues and be responsible for career development
Our Company, Auxilion – About Us
Work matters. It’s where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and the development of people in our DNA. Our competitive advantage is how we support our clients on their journey.
Our people have a passion for their work, our culture and values. Whether your focus is technical, sales, finance or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
Technical Team Lead jobs in Sheffield, England, United Kingdom
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