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Broster Buchanan Ltd
Cardiff
ITIL Six Sigma Service Management Service Delivery Manager Cardiff (hybrid) Our Financial Services client has a brand new vacancy within its growing organisation, for an experienced Service Delivery Manager. This role is instrumental in ensuring that the organisations technology services are meticulously aligned with its strategic goals and opera
Job Source: Broster Buchanan LtdFocus Resourcing
Cardiff
Our established client is looking to recruit a Service Delivery Manager for an initial 6-month period and upon successful completion a permanent role would be available. The role is to ensure the service delivery and service support processes deliver a 24/7, 365 availability of a customer booking service in an effective and cost-efficient manner.
Job Source: Focus ResourcingFocus Resourcing Group
Cardiff
Our established client is looking to recruit a Service Delivery Manager for an initial 6-month period and upon successful completion a permanent role would be available. The role is to ensure the service delivery and service support processes deliver a 24/7, 365 availability of a customer booking service in an effective and cost-efficient manner. D
Job Source: Focus Resourcing GroupM Group Services Limited T/A Avonline Network Services Limited
Bridgend
Due to the continued success and expansion of Avonline Networks we have an exciting opportunity for a Networks Delivery Manager to join our team in . Reporting into the Senior Delivery Manager, this Management Leadership role will have full responsibility for driving overall operational delivery of civils and cabling/splicing. Avonline Networks del
Job Source: M Group Services Limited T/A Avonline Network Services LimitedLiveWest
Weston-Super-Mare
About The Role Have you got a proven track record in project management deliveryincluding putting in complex planning applications?Are you looking for a new challenge? If so, we want to hear from you. As anAsset Delivery Manager, you will sit within our Asset Management Delivery department which is structured across 4 regions reaching from South
Job Source: LiveWestMedstrom
Cardiff
Service Technician / Delivery Driver Cardiff / South Wales area About Us Are you ready to embark on a career with a company that places both its employees and customers at the heart of everything we do? If you're a motivated, customer-focused indiv...
Job Source: MedstromDX Network Services Limited
Bridgend
Total Contracted Hours: 40 Collection and Delivery Manager All about you You will be friendly, hard-working and love the buzz of getting things done. We love team players and here at DX we are committed to providing our people the technical and personal skills to progress their careers. About us We are a leading independent parcel, mail and l
Job Source: DX Network Services LimitedBoden Group
Cardiff
Hard Services Manager £55,000 + Package Cardiff I am currently supporting a Global FM provider to provide them a Hard Services Manager on a large shopping centre estate based in South Wales. This role will entail looking after a strong team of engineers and developing them in line with the FM providers progression potentials. This role will allow
Job Source: Boden GroupCardiff
Service Delivery ManagerHybrid Working - 2/3 days in office (Cardiff)Salary: Up to £65,000 + benefitsCPS is working with a leading IT technology consulting business in search of a Service Delivery Manager to join their rapidly expanding team based in Cardiff.Situated within the Managed Services Department, which falls under the parent Professional Services Department, this role holds significant management impact, focusing on creating enthusiastic customers and driving them towards customer success. Responsibilities include fostering and maintaining effective relationships within our customer base, serving as their advocate, and striving to enhance service quality through relationship building, metric monitoring, operational reviews, and clear communication.The ideal candidate will have experience working with diverse customer levels and service offerings. They will also have a track record of managing escalations end-to-end to achieve optimal resolutions and implementing measures to minimise future escalations.ResponsibilitiesLead multiple Managed Services engagements with a varied range of size, complexity, and services.Build strong client relationships which foster a partnering approach to Service Delivery client-reportedMonitor the day-to-day operation of our client services using ITIL processes e.g. Incident, Request, Problem, Event, Change Management and Release Management.Ensure client reported issues are logged and maintained in the service management toolset, but also resolved in line with Service Level Agreements.Imparting the Knowledge and understanding of all relevant industry standards.Coordinating and managing all relevant stakeholders, including the support desk team, customers, and other teams that are involved in service desk operations.Experience RequiredStrong working knowledge of ITIL and demonstrable experience across key processes such as Incident, Request, Problem, Event, Change Management, and Release Management.Previous experience in Service Delivery Management, ideally working with enterprise-level customers within a managed service function.Exceptional relationship and Third-Party management skills.Background in MSP operations would be advantageous.Contact Zach Bennett - CPS Group UKBy applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here https://company-policies
Service Delivery Manager jobs in Cardiff
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