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Hays Specialist Recruitment Limited
Farnborough
Your new company You will be working for a dynamic and forward-thinking organisation who are a market leader in their sector. Your new role You will be working within a well-established and professional team who provide a vital support service to the wider business. No two days will be the same and the work you complete will play a vital role in t
Job Source: Hays Specialist Recruitment LimitedSpecialist Recruit
Redhill
Administrator – Client ServicesJob Type: Full Time, Permanent Location: Redhill, Surrey Working Hours: 37.5 hours per week, Monday to Friday Salary: £22,500 - £25,000 per annum depending on experience Benefits Holidays 22 days plus bank holidays Discretionary bonus Access to Pension scheme Our client is a long-established international consulta
Job Source: Specialist RecruitReed
London
Customer Service Administrator Full time, Office based, Epsom Surrey £24,000 - £26,000 Do you have experience in Sales Administration, and Customer Service? and looking for you next role? My client based in the centre of Epsom is looking for a new team member to join their busy, dynamic team. Experience required for this role: • Proven customer se
Job Source: ReedReed
Worcester Park
Customer Service Administrator Full time, Office based, Epsom Surrey £24,000 - £26,000 Do you have experience in Sales Administration, and Customer Service? and looking for you next role? My client based in the centre of Epsom is looking for a new team member to join their busy, dynamic team. Experience required for this role: • Proven customer se
Job Source: ReedOffice Angels
London
Our client is a fantastic, family run, pharmaceutical distribution company based near Earls Court. You will be part of a friendly, longstanding team who are looking to welcome and nurture their newest member. This role is perfect for a highly organised team player who's confident with numbers and speaking to clients. JOB TITLE: Client Account Admi
Job Source: Office AngelsReed
Ascot
Customer Service Administrator Permanent Role Location - Ascot Salary – £25 - 30,000 DOE Hours – Monday to Friday 9am – 5pm My client, based in Ascot, are looking for a Customer Service Executive to join their small friendly team. This is a fast-paced role which is an integral part the business. The company has a family feel to it, with its furnish
Job Source: ReedReed
Chessington
Title: Temporary Customer Service Administrator Location: Chessington Hourly Rate: £13.00 - £15.50 Job Type: Temporary Start Date: Immediate Job Description: We are looking for a highly organized and customer-focused individual to join our team as a temporary customer service administrator. The ideal candidate will have excellent communication
Job Source: ReedARC
Leatherhead
A role split 50/50 between query handling and administration. GENUINE CAREER DEVELOPMENT OPPORTUNITY (company known for progressing staff). Real chance for either a recent graduate or people with telephone-based experience to break into the UK's biggest sector. Job Title/Location: Customer Service / Administrator, Epsom/WFH Salary: £24,000 - £25
Job Source: ARCLeatherhead
Customer Service Administrator
Role Context
ESPUG’s drive to achieve Operational Excellence is dependent on three key areas:
1) The continued relationships that we have with our customers during the build out of networks under the asset adoption process for both gas and electricity. This success is achieved, in part, through operational excellence across a number of administrative functions (Customers).
2) Maintaining a strong reputation and brand, achieved through providing the best possible services to those households and businesses connected to our networks (Consumers).
3) Ensuring ESPUG complies with the obligations of its Asset Management System (Asset Management).
This role will be part of a focused team that is committed to ensuring the administrative functions that support our customer/operational responsibilities are completed to the highest possible standard, in line with ESPUG’s Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) and underpinned by our Values and Behaviours:
Be Excellent: We hold ourselves and others to account; we strive for continuous improvement; we simplify the complex and deliver quality
Be Transparent: We are open and honest; we admit and learn from our mistakes; we are approachable and accessible
Be Ambitious: We are committed to developing our people; we push the boundaries to grow our business; we are willing to learn and adapt
Be Respectful: We treat others with respect and professionalism; we are considerate of everyone’s workloads and priorities; we provide a safe, supportive, and inclusive workplace
Be Collaborative: We share knowledge, are open to new ideas and welcome input from all; we work together as one team to deliver success; we have fun and enjoy what we do
Key Accountabilities
The Customer Service Administrator's primary role is to deliver the administrative activity that supports our customer journey responsibilities. These activities support the integrity of ESPUG’s asset adoption process and helps fulfils the needs of our customers (B2B) who build the networks we adopt. In this role you will need to communicate effectively and build quality relationships with our customers, service providers and consumers (end users connected to our networks).
Interaction and collaboration with all functions of ESPUG’s Operations department is a key aspect of the role, supporting the department to fulfil the needs of our customers (B2B) who build the networks we adopt. You will also be expected to maintain effective partnerships with other ESPUG departments and key external stakeholders.
Responsibilities
Offering Vital Administrative Support including responding to customer queries, populating industry standard templates, maintaining trackers, validating documentation in line with industry standards.
Building Strong Relationships through effective communication with ESP’s customers and internal stakeholders across all correspondence via email, telephone and meetings (virtual or otherwise). Striving towards ESP’s strategic goals and the ability to go the extra mile to ensure a customer’s needs are met and exceeded.
Contributing Performance Data in daily team meetings to aid the measure of KPIs against the SLAs that are in place and offer feedback on what needs to be done to maintain or improve performance as needed.
Demonstrating Ownership of Core Processes that are relevant to your role; promptly communicate any training needs, identify areas for improvement and support the maintenance of process documentation (standard operating procedures etc).
Accountability for Personal Development by collaborating with manager to ensure relevant objectives are in place, and that effort is made to ensure these are achieved in addition to attending all relevant training required to fulfil responsibilities.
Maintaining a Strong Team Brand Image across all internal and external communications, including behaviour and conduct in the office, striving to demonstrate ESP’s key values and support a positive reputation individually and as a team.
Person Specification
Excellent communication skills across a variety of channels
Full working knowledge of Microsoft Office
Numeracy & grammatical skills
Flexible & adaptable approach to working
Accuracy & attention to detail
Comfortable working in a team environment
Strong organisational skills
Experience of working in a KPI-driven environment
REF-213 580
Customer Service Administrator jobs in Leatherhead
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