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Peaple Talent
City of Bristol, England, United Kingdom
Job Title: Service Desk Manager (12 month FTC) Location: Bristol Salary: up to £60,000 We are supporting a Bristol based legal practice who are looking to onboard a Service Desk Manager on a 12 month fixed term contract. With a sterling reputation, diverse practice areas, and a commitment to innovation, they offer a unique platform for your ca
Job Source: Peaple TalentIVC Evidensia
Keynsham, England, United Kingdom
About IVC We are focused on delivering our purpose of healthy animals, happy owners and benefit every clinic, customer, and patient. Join us and be part of our mission to deliver the highest quality care to millions of animals. About The Role As a Service Desk Engineer, you will be responsible for providing technical assistance and support to our
Job Source: IVC EvidensiaPeaple Talent
City of Bristol, England, United Kingdom
VWV – SERVICE DESK ENGINEER WHO ARE WE? With a rich history dating back to the 19th century, VWV has firmly established itself as one of the UK's leading full-service law firms. With 500+ professionals spread across 4 offices, VWV are often chosen by their clients for their in-depth industry knowledge. They are incredibly passionate about deliver
Job Source: Peaple TalentFujitsu
Chippenham, England, United Kingdom
ISAM Engineer Service Operations Location Chippenham We are seeking a motivated and skilled ISAM Engineer (Technical Engineer) to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional technical support to our users, resolving application-related issues, and ensuring seamless IT service deli
Job Source: FujitsuLogiq Consulting
City of Bristol, England, United Kingdom
This is a fantastic opportunity for either an entry level or experienced candidate to join a highly skilled IT Support Engineering Team. We are a fast growing SME who can offer not only a varied workload day to day, a long term career with multiple progression paths, but an environment that both promotes a social working environment aswell as a ver
Job Source: Logiq ConsultingCMD Recruitment
Melksham
Customer Service / Service Desk Advisor Melksham - OFFICE BASED Full-time, Permanent £24,000pa Are you experienced in providing great customer service? Would you like to work for a growing company, where progression is key? If the answer is YES this could be the role for you. We are looking for a self-motivated individual, to join our growing
Job Source: CMD RecruitmentCMD Recruitment
Melksham
Customer Service / Service Desk Advisor Melksham - OFFICE BASED Full-time, Permanent £24,000pa Are you experienced in providing great customer service? Would you like to work for a growing company, where progression is key? If the answer is YES this could be the role for you. We are looking for a self-motivated individual, to join our growing clien
Job Source: CMD RecruitmentiO Associates - UK/EU
Chippenham, England, United Kingdom
Join our dynamic team! We are a leading Managed Service Provider based in Chippenham, renowned for delivering gold standard IT support. Position: Service Desk Team Leader Location: Chippenham, UK Type: Full-time Salary: £33,000.00-£38,000.00 per year Overview: As the Service Desk Team Leader, you'll report to the IT Manager, overseeing our servi
Job Source: iO Associates - UK/EUbath, england, United Kingdom
White Horse Employment is pleased to be supporting a leading international healthcare client. The role will be supporting the service desk alongside the service desk team leads who manage the engineers/field engineer and IT admins.
The role will be very people-focused and you will act as the main conduit between the service desk and other service management process leads to ensure the service desk is kept aware of all updates to allow the service desk team to manage tickets and customer expectations accordingly.
Key Skills/Experience:
At least 5 years experience managing a Service Desk in a large organisation.
Demonstrable experience in maturing a Service Desk function
Experience with coaching and mentoring team members in different roles with differing skill levels.
Ability to analyse and manipulate raw data and turn it into meaningful reports (e.g. Excel, PowerPivot, PowerBI)
Knowledge and experience of the ITIL IT Service Management Framework
Experience in the management and configuration of Service Management Toolsets (ZenDesk)
Awareness of Information Security principles relevant to Service Desk and industry standard framework (ISO27001)
Experience in writing business proposals (e.g. justification for additional headcount).
Experience in budgetary process and procedure.
Please apply for more information
Email Alert for Service Desk Manager jobs in bath, england, United Kingdom
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