We use cookies to provide the essential functionality of the website and its advanced features, to analyse traffic and to improve our services to you, and to provide personalised content to you.
By clicking ‘Accept All’ you agree to these. You can change your selection at any time under the ‘Cookie Settings’ link on the page.
You can read more about our cookies in our Cookie Policy
Cookie Settings
We use cookies to provide the essential functionality of the website and its advanced features, to analyse traffic and to improve our services to you, and to provide personalised content to you.
By clicking ‘Accept’ you agree to these. You can read more about our cookies in our Cookie Policy
These cookies are essential to the functionality of thebigjobsite.com
When you log in to the Internet Site the Company will set a cookie containing a randomly generated unique reference number. This anonymous number allows the Company to identify you. The Company will never store your personal information directly as a cookie. A persistent cookie will be set, persistent cookies are not deleted when you close your browser, and will allow the Internet Site to recognise you on your next visit.
Name
Expiration
Description
ATTBCookie*
2 years
These cookies are used to remember a user’s choice about cookies on thebigjobsite.com. Where users have previously indicated a preference, that user’s preference will be stored in these cookies.
last-search
search
redirect-stage
original-keyword
1 day
Session
1 hour
1 hour
These cookies are used by thebigjobsite.com to pass search data between our own pages.
datadome
1 year
DataDome is a cybersecurity solution to detect bot activity
jjap
1 days
Used to track if you have seen the Job Alerts prompt. Job Alerts is a service you can subscribe to to receive information about new jobs.
Advanced features of the site use Cookies to provide information you requested and to reduce you having to key in repeated fields.
Name
Expiration
Description
attb-loc
3 months
Stores your location information so that we can pre-populate search fields to find jobs near you.
Analytic cookies allow the Company to see how the Internet Site is being used. This information forms the basis of future development work, and so enables the Company to continually improve its Internet Site to best suit its users.
Name
Expiration
Description
__gads
_ga
_ga_JH3TWMTYRK
_gat_gtag_UA_1462011_9
_gcl_au
_gid
_uetsid
_uetvid
13 months
2 years
2 years
1 minute
90 days
24 hours
1 day
16 days
Google Analytics: For purposes of analytics, your UserID may be tracked and sent to Google Analytics after you register for one of our services such as Job Alerts. After you register, your registered session may be stitched together with your original, unauthenticated session. This allows longer-term tracking to help us monitor the effectiveness of our marketing campaigns. No personally identifiable information, or data that permanently identifies your device, is sent along with your tracking IDs.
Create Email Alert
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
Email address is already registered
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Would you like to [visit your alert settings] now?
Success! You're now signed up for Job Alerts
Get ready to discover your next great opportunity.
Company Overview:
Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ.
Positio
About the opportunity Here at Poundland we have an exciting new role for an Employee Relations Manager to lead our thriving and energetic Employee Relations team, based at our Customer Support Centre in Walsall.
In this role, you'll report to the Colleague Experience and Culture Manager, supporting them in championing our people strategy. You'll
Job DescriptionAn award-winning national law firm are seeking a Regional PR Manager to lead PR activity across their regional offices. The PR Manager will develop and manage PR initiatives, media relations and press office activity, to plan and deliver strategic communications working closely with the wider Marketing team and ensuring key regional
Job Source: Blue Legal
James Andrew Recruitment Solutions (JAR Solutions)
We are currently partnering with a leading manufacturing organisation based in Birmingham , who are recruiting for an Employee Relations Case Manager to join their team on a permanent basis.
The successful candidate must have previous experience working within manufacturing or a similar environment, and must be willing to travel to sites nat
Job Source: James Andrew Recruitment Solutions (JAR Solutions)
Job Description Are you a PR Account Manager with a passion for B2B sectors and looking to join an agency in Birmingham? I am working with a well-known and much loved integrated agency that is growing the team at an exciting time. This role is full-time and permanent with a salary of £30k-£35k. Benefits include hybrid working with 2 days onsite
Employee Relations Advisor
Birmingham (Hybrid)
£35k-£45k
Permanent
*Please Note*
Experience working closely with Trade Unions is essential.
Our client, a leading organisation based in Birmingham, is seeking an experienced and knowledgeable Employee Relations Advisor to join their team on a permanent basis. This is an exciting opportunity for
Job Source: LHH Recruitment
Customer Relations Manager
Dudley
Job DescriptionCompany Overview:Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ.Position Overview:As a Customer Relations Manager (CRM), you will play a pivotal role in ensuring the satisfaction of our clients by managing their accounts and overseeing the delivery of our solutions and services. Reporting directly to the Managing Director, you will act as the main point of contact for customers, ensuring that their needs are met and their expectations are exceeded.Key Objectives:Serve as the liaison between the customer and the nGeneration Managing Director.Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the satisfaction of the customer.Main Responsibilities:Manage customer accounts on a day-to-day basis, ensuring compliance with contractual obligations.Measure, monitor, and make recommendations for improvement of the customer service delivery experience.Attend customer head office on a weekly basis as required.Act as an escalation point for support issues from the customer.Prepare monthly invoicing for maintenance, hardware, and IMACS services for the customer.Arrange and chair weekly internal management departmental meetings.Attend and chair weekly and monthly Service Review meetings and provide monthly reporting to the Managing Director.Key Tasks:Develop and maintain customer relationships on a day-to-day basis with all key stakeholders.Act as the first point of contact for customer requests, queries, and escalations.Develop an in-depth knowledge of the customer, their brands, aims, and objectives.Understand nGeneration’s contractual obligations to ensure compliance at all times.Thoroughly investigate customer complaints and provide recommendations for improvement.Identify opportunities for revenue growth for nGeneration.Skills and Attributes:Previous experience in a field-based IT implementation or field service role preferred.Understanding of IT implementation or field service roles within the hospitality or retail industry.Strong verbal and written communication skills.Confident and outgoing personality with the ability to work under pressure.Excellent project management, planning, and organizational skills.Positive attitude with a can-do approach to problem-solving.High attention to detail and ability to work both independently and as part of a team.Competent in Microsoft Excel, Word, and Outlook.Remuneration and Conditions:Salary: £32,000 per annumFull-time, Permanent positionWorking hours: Monday to Friday, standard hours of 9:00 am – 5:30 pm (flexibility required for customer escalations outside standard hours)Company car provided for business and personal useCompany fuel card provided for business travelExpenses reimbursed in line with company policy28 Days holiday including Bank HolidaysContributory Workplace Pension schemeEmployee recognition awards and benefitsApplication Process:If you are passionate about customer service and have the skills and experience required for this role, we would love to hear from you. Please apply with your CV for our Recruitment Team to review.Job Types: Full-time, PermanentPay: £32,000.00 per yearBenefits:Company carCompany pensionOn-site parkingSchedule:Day shiftHolidaysOvertimeSupplemental pay types:Performance bonusExperience:IT support: 1 year (preferred)EPOS: 1 year (preferred)Licence/Certification:UK Driving Licence (required)Willingness to travel:100% (preferred)Work Location: In office travel to customer site when required