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Aviva
Norwich
The Direct Protection market is a huge opportunity. And its growing, as customers become increasingly confident in transacting directly with providers. The Direct business operates across Online and Offline channels and is an increasingly important component of our overall protection business. We have an opportunity for an enthusiastic, self-motiv
Job Source: AvivaAviva
Norwich
We’re looking for an enthusiastic and motivated individual with a drive and determination to grow with us. Do you enjoy working in a fast-paced environment? Do you have empathetic customer service skills, providing brilliant service to every customer you speak to? If so, we’d love you to apply for one of our exciting Customer Expert opportunities
Job Source: AvivaSequence HQ
Norwich
Job Description We have a fantastic opportunity for a highly motivated customer service professional to join our established Licencing team based in the heart of Norwich . £22,400 As a Licence Coordinator/Customer Service Advisor , you will be an integral part of a wider team providing an admin and operational support service to our landlords an
Job Source: Sequence HQInchcape Retail Limited
Norwich
Service Advisor Jaguar Land Rover Norwich Salary £ 26,862.26 - £ 32,146.07 + OTE Up to £40,000 45 Hours Full Time Create experiences you can be proud of. Working with world-class brands as a Service Advisor you'll have the drive to deliver outstanding and trusted experiences for our customers
Job Source: Inchcape Retail LimitedISQ Recruitment
GB
Service Manager – After-sales Support Location: Norfolk Employment Type: Full-Time, Office-Based (with occasional site visits) Salary: Highly Competitive & Negotiable, Depending on Experience ISQ Recruitment is seeking a Service Manager on behalf of one of our clients, a leader in the specialised engineering/technology sector (not IT). This import
Job Source: ISQ RecruitmentAmbient Support
Norwich
Service Lead Norfolk Area 38 Hours £26,629pa Do you want to make a positive difference to people’s lives, enabling them to gain greater independence and improve their well-being? If the answer is yes, read on! Who we are. We are Ambient Support, a registered UK charity with over 25 years’ experience in providing care and support services for older
Job Source: Ambient SupportISQ Recruitment
Norwich
Service Manager – After-sales Support Location: Norfolk Employment Type: Full-Time, Office-Based (with occasional site visits) Salary: Highly Competitive & Negotiable, Depending on Experience ISQ Recruitment is seeking a Service Manager on behalf of one of our clients, a leader in the specialised engineering/technology sector (not IT). This imp
Job Source: ISQ RecruitmentAmbient Support
Norwich
Service Lead Norfolk Areas - Felthorpe NR10 4DN & Salhouse NR13 6QG 30 Hours £26,629 Do you want to make a positive difference to people’s lives, enabling them to gain greater independence and improve their well-being? If the answer is yes, read on! Who we are. We are Ambient Support, a registered UK charity with over 25 years’ experience in provid
Job Source: Ambient SupportNorwich
Job Advert: Amazon Customer Service Representative (Fashion Company)
Summary of Responsibilities: As an Amazon Customer Service Representative for our fashion company, you’ll play a vital role in maintaining the service aspects of Capezio Amazon for both the UK and EU markets. Your responsibilities include ensuring smooth day-to-day operational functions, maintaining the product catalog, and delivering an exceptional front-end user experience. When issues arise, you’ll investigate and resolve them using your knowledge of website operations and collaboration with your direct manager.
Major Duties/Responsibilities:
Own the Amazon Customer Service Experience:
Ensure both 1P (first-party) and 3P (third-party) sites function seamlessly on a daily basis.
Address inbound queries, customer service calls, and associated administrative tasks.
Purchase Orders, Returns, and Chargebacks:
Manage purchase orders, returns, and chargebacks as needed.
Opportunities and Escalations:
Investigate opportunities for new customers and products, proactively escalating matters when necessary.
Enquiries, Orders, and Deliveries:
Handle customer enquiries, process orders, and manage deliveries.
Page and Product Management:
Collaborate with the ECOMM specialist to maintain accurate and competitively priced product databases.
Operational Assurance for Customer Order Processing:
Ensure smooth order and return processes: Appropriately capture funds.
Correctly send orders to ERP (Enterprise Resource Planning) and WMS (Warehouse Management Systems).
Ensure timely order fulfillment and accurate email communication with Amazon.
Continuous Learning and Innovation:
Stay informed about Amazon trends, innovations, and emerging technologies to shape our future Amazon presence.
Cost-Effective Handling:
Deal with relevant enquiries, orders, and deliveries while minimizing costs.
Provide delivery dates, manage back orders, investigate complaints, prioritize customer needs, handle archiving and storage, and manage returned products.
Collaboration and Efficiency:
Work closely with team members to improve efficiencies and enhance our level of customer care.
Liaise with the sales team as needed.
Experience/Education:
Previous experience with Amazon Seller Central or Vendor Central .
Proficiency in Microsoft Excel .
Experience with an eCommerce business that ships physical goods.
Familiarity with ERP systems is a plus.
Knowledge of soft goods and dancewear is advantageous
What's in it for you?
You be rewarded with an attractive salary along with excellent benefits package including hybrid working.
Interested?
Please call Michelle Topley on or email your CV to . Alternatively apply online.
Customer Service jobs in Norwich
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