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DGH Recruitment
London Area, United Kingdom
IT Support Analyst / 1st/2nd Line Support Analyst A fantastic opportunity has arisen for an IT Support Analyst / 1st/2nd Line Support Analyst to join our London based law firm on a permanent basis. IT Support Analyst / 1st/2nd Line Support Analyst Key Responsibilities: • Providing a professional and consistent level of Technology support to all
Job Source: DGH RecruitmentAbsolute Recruit
London Area, United Kingdom
Are you an IT Support Analyst looking to be part of a forward-thinking and highly recognisable household brand in the UK? Absolute Recruit are partnering exclusively with a dynamic and creative minded household name who are looking to grow their IT Support function. Reporting into the IT Lead, the IT Support Analyst will deal with tickets of varyi
Job Source: Absolute RecruitJameson Legal
London Area, United Kingdom
An interesting new opportunity has arisen at a leading law firm for an IT support Analyst. This is a 6-month contract based in the London office. Working as part of the IT team, the main purpose of this role will be to resolve 1st and 2nd line support calls and to assist with resolving higher level calls. Main Responsibilities: Logging, managing
Job Source: Jameson LegalAbsolute Recruit
London
Job Description🌟 Are you an IT Support Analyst looking to be part of a forward-thinking and highly recognisable household brand in the UK? 🌟 Absolute Recruit are partnering exclusively with a dynamic and creative minded household name who are looking to grow their IT Support function. Reporting into the IT Lead, the IT Support Analyst will deal w
Job Source: Absolute RecruitJameson Legal
London
Job Description An interesting new opportunity has arisen at a leading law firm for an IT support Analyst. This is a 6-month contract based in the London office. Working as part of the IT team, the main purpose of this role will be to resolve 1st and 2nd line support calls and to assist with resolving higher level calls. Main Responsibilities:
Job Source: Jameson LegalDGH Recruitment
London
Job Description IT Support Analyst / 1st/2nd Line Support Analyst A fantastic opportunity has arisen for an IT Support Analyst / 1st/2nd Line Support Analyst to join our London based law firm on a permanent basis. IT Support Analyst / 1st/2nd Line Support Analyst Key Responsibilities: • Providing a professional and consistent level of Technol
Job Source: DGH RecruitmentPrimis
London
Job DescriptionJob Title: IT Support EngineerIndustry: AdvertisingJob Type: Permanent Salary: £40,000 - £45,000 Location: City of London (Hybrid) Role:Providing 1st and 2nd line support. Collaborate with help desk team to resolve support tickets. To escalate and work with third parties to appropriately resolve issues. Conduct audits and make recomm
Job Source: PrimisSaville Assessment
London
Job DescriptionIT Support Engineer Department: ITContract: Permanent Office Location: New Malden, Greater London Working Arrangement: Office based Salary: £32-40k dependent on experienceClosing Date: Friday 17th May The Role We are looking for a Support Engineer to provide first and second line support for employees using internal systems and of
Job Source: Saville AssessmentLondon
IT Helpdesk Support Analyst 1st/2nd line City of London £35000 immediate start Hybrid working
We are very excited to be recruiting a NEW MEMBER to join the IT Technology Department of this professional firm, 5-minutes walk from Blackfriars/City Thameslink/Cannon Street!Joining the existing team of 11, you will be responsible for providing IT support to around 1600 users throughout various offices to ensure that business operations run smoothly and escalated Client queries are handled efficiently and effectively.
A bit about the firm:
They are an independent member of a Global organisation, one of the largest network in their field in the world.
Their Technical environment:
100MB - 1GB Fibre WAN network
4G, mobile and Cisco VPN remote working
Blackberry Work/Microsoft Intune
M-Files Document Management
Microsoft 365
Microsoft Exchange Online
Microsoft Teams telephony, messaging and conferencing
Mimecast
SharePoint 2013 Intranet (Crocus)
Windows 10/11 Enterprise
Wide range of industry applications (all SQL DB’s)
Windows 2016/2019
What’s in it for you?
They are offering a competitive salary of £35,000, 26 days holiday, flexible benefits package, personal and professional development.
They are truly a great bunch - they work hard but they also have some fun when they’re in the office finding time to socialise outside of hours.
A bit about the role:
This is a National role, reporting into a supportive Senior Manager for Technology Support. As an IT Support Analyst, you will be based in their swanky new offices in London and this will also involve some travel to the firm’s regional sites (on a rota basis) for helpdesk, administration and project work.
The standard hours are 9.30 - 5.30 Monday to Friday but the team (again on a rota basis) cover working hours of between 8.00 am and 6.00 pm to ensure that cover is provided for those members of staff that start earlier or finish later.
Initially for probably the first 3 months (probation) you will be expected to work Monday to Friday in the London office. Following this, you will be able to WFH on a rotational basis - the current pattern is three days in the office one week, two days the following and the following 5 days working from home.
Occasionally there will also be a need to work overtime and to be "on call" again on a rota - all of which is paid at overtime rate.
What will you be doing?
Communicate with internal stakeholders to understand their requirements
Advising clients on possible solutions
Diagnosing the source of users’ IT issues
Escalate complex problems and making users aware of the impact
Installing and configuring computer hardware and software
Involvement in projects
Setting up accounts for new starters
Planning and undertaking scheduled maintenance upgrades or software deployments
What do you need to be successful?
Proven experience as an IT Analyst or similar
In-depth knowledge of hardware and software
Up-to-date knowledge of IT and software trends
Strong customer service ethos
Excellent written and verbal communication skills
A natural problem solver - ready to go the extra mile
Engaging personality
Friendly and polite
Team player
If you think this role sounds right up your street - hit click and apply now! There is a full job description available to suitable candidates.
IT Technical Support Analyst jobs in London
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