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Charterhouse Recruitment Services
Chester
CUSTOMER SERVICE SPECIALIST (FINANCIAL SERVICES) We are delighted to working with our client based in Chester who are expanding their Savings team with a Customer Service Specialist. Our client is a unique and growing business within the financial services sector, who pride themselves on being a customer-focussed business who champion the financia
Job Source: Charterhouse Recruitment ServicesCCR Recruitment Group
Liverpool
Job Title: Customer Service Specialist Location: Liverpool, City Centre Salary: £23,000 - £25,000 Hours: Monday - Friday normal business hours As a Customer Service Specialist, you'll be the main point of contact for our client’s members. Your job is to handle calls, both incoming and outgoing, and make sure our client’s members are well taken care
Job Source: CCR Recruitment GroupCCR Recruitment Group
United Kingdom
Job Title: Customer Service Specialist Location: Liverpool, City Centre Salary: £23,000 - £25,000 Hours: Monday - Friday normal business hours As a Customer Service Specialist, you'll be the main point of contact for our client’s members. Your job is to handle calls, both incoming and outgoing, and make sure our client’s members are well taken care
Job Source: CCR Recruitment GroupNorthreach
CH1, Chester, Cheshire West and Chester
Northreach is a dynamic recruitment agency that connects businesses with top talent in the cell & gene therapy, fintech and digital sectors. Our mission is to provide a seamless and personalised recruitment experience for clients and candidates, and to create a positive work environment that encourages equality, innovation and professional growth.
Job Source: NorthreachAdecco
Chester, England, United Kingdom
decco is delighted to be recruiting for a Customer Service Specialist on behalf of our client - an innovative and progressive company based in Chester. This exciting opportunity is within their Savings team. As a Customer Service Specialist, you will play a vital role in providing exceptional support to existing and prospective customers through va
Job Source: AdeccoCCR Recruitment Group
Birkenhead
Job Title: Customer Service Specialist Location: Liverpool, City Centre Salary: £23,000 - £25,000 Hours: Monday - Friday normal business hours As a Customer Service Specialist, you'll be the main point of contact for our client’s members. Your job is to handle calls, both incoming and outgoing, and make sure our client’s members are well taken care
Job Source: CCR Recruitment GroupSearchability
Chester
Customer Service Specialist Exceptional opportunity to shape the future of savings solutions as a Customer Service Specialist in the dynamic world of FinTech Basic salary £25k-£30k DOE + attractive benefits package including generous holiday allowance, pension and more Chester - office based role Previous experience in customer service , pr
Job Source: SearchabilityHirecracker
Chester
Customer Service Specialist Exceptional opportunity to shape the future of savings solutions as a Customer Service Specialist in the dynamic world of FinTech Basic salary £25k-£30k DOE + attractive benefits package including generous holiday allowance, pension and more Chester - office based role Previous experience in customer service , pre
Job Source: HirecrackerChester, England, United Kingdom
Northreach is a dynamic recruitment agency that connects businesses with top talent in the cell & gene therapy, fintech and digital sectors. Our mission is to provide a seamless and personalised recruitment experience for clients and candidates, and to create a positive work environment that encourages equality, innovation and professional growth.
We have partnered with a unique and growing bank based in Chester, who specialise in financial products to support the rural economy. This bank are seeking an experienced Savings & Customer Service Specialist to support the existing and prospective savings customer base via online secure message, telephone, email, post and webchat.
Please note, this is a full time office based role Mon - Fri
Responsibilities:
Provide exceptional customer service to the Bank's existing and prospective savings customers via telephone, email, secure message and webchat.
Strive to consistently develop on your knowledge of the Bank's savings products and services to be able to assist customers with queries confidently.
Ensure all customer information is accurate and kept up to date at all times
Ensure all unresolvable customer issues are escalated to management as required
Document information from calls and correspondence on the savers system record
Support in achieving the teams customer service satisfaction performance (NPS, surveys, customer reviews).
Embody and show a detailed understanding of the Treating Customers Fairly (TCF) regulation
Ensure that all savings team procedures are followed and adhered to
Obtain relevant and required information/documentation to complete KYC and AML checks/.
Report and log complaints, breakage requests and all regulatory tasks
Support the savings team in delivering the Bank's monthly and annual funding requirements, as set by ALCO (Assets & Liability Committee).
Use initiative to convert customer enquiries from prospective customers to opened accounts, help customers to fund their new accounts and retain existing savers when their accounts mature
Complete personal raining and development plan in accordance with the required milestones and timelines
Candidate profile:
Some customer service experience within a contact centre environment
Problem solving
Attention to detail
Enthusiasm
Good communication written and verbal
Clear passion for delivering outstanding customer service
Passion for developing and improving on personal skills
Desired skills
Experience of working within a savings team, building society or financial services business
Demonstrated understanding of AML and KYC regulation
Knowledge or interest of any aspect of agriculture is always welcome!
Salary & Benefits:
Salary - up to £25,000 per annum
25 days annual leave (increases after 2 years of service)
Private medical healthcare & life insurance
5% employer pension contribution
Share options
Enhanced maternity & paternity pay
Regular company parties & a sociable team who love a celebration!
Customer Service Specialist jobs in Chester, England, United Kingdom
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