AI Governance Manager - AI Centre of Excellence (CoE)

London, England, United Kingdom

Company Description

Informa is a leading international events, intelligence, and scholarly research group.

Through hundreds of powerful brands, we work with businesses and professionals in specialist markets, providing the connections, intelligence and opportunities that help customers grow, do business, make breakthroughs, and take better informed decisions.

Informa is listed on London Stock Exchange and a member of FTSE 100, with over 12,000 colleagues working in more than 30 countries.

Informa’s divisions include: Informa Connect , Informa Markets , Informa Tech , Taylor & Francis and Global Support .

Global Support is Informa’s fifth division, with major service hubs in the United Kingdom, the United States, Hong Kong, and Singapore as well as several smaller locations. Global Support colleagues provide shared, efficient business services and function-specific expertise to each of Informa’s operating divisions, enabling our commercial teams to focus on their markets and customers.

Technology Solutions & Services is a key function within Global Support, with responsibility for the management and evolution of the key enterprise technology disciplines that underpin day to day business operations including Strategy & Technology Change, Enterprise Architecture, Enterprise Technology, Customer Technology, Technology Operations, and Information Security.

As we embark on an ambitious journey with our Growth Acceleration Plan II (GAP II), focusing on customer centricity and leveraging the power of Digital and Data, Informa is excited to announce the formation of our AI Centre of Excellence (CoE) .

This ground-breaking initiative is designed to be the cornerstone of our strategy, roadmap, and delivery of key AI-driven priorities. The CoE is not just a hub of innovation; it's a catalyst for unlocking the potential of our 12,000-strong workforce, enhancing operational efficiencies, and, crucially, developing new capabilities and services for our valued customers.

As part of the CoE, we are looking for an AI Governance Manager to help to outline, deliver and extend Data & AI use cases across the Group.

Job Description

We are seeking to hire an AI Governance Manager to shape and drive the AI governance policies, frameworks, and processes for the whole Informa Group.

The role will involve working closely with the Group Data Governance forum, with colleagues in the AI CoE, and with business stakeholders. The key aim being to ensure that our AI systems are transparent, ethical, and compliant with relevant geo regulations, and that colleagues across Informa understand what they need to do.

The role suits passionate, proactive, goal-oriented candidates who are intellectually curious, and thrive in complicated but ambitious organisations. The role is well-suited to versatile candidates with a background in AI Governance, Data Governance, etc. People with heart and ambition, and a strong mix of emotional and professional intelligence, will be successful in the role.

Your role:

Working in lockstep with the Groupwide Data Governance function, manage the co-creation of AI policies, governance, frameworks, processes and methodologies, for adoption across Informa. Using the NIST AI risk management framework as a key input. It’s critical that solutions are pragmatic in what is an unclear space and off the shelf methodologies do not yet exist

Lead on implementing and Operationalising AI Risk Framework across the enterprise, in a manner that is scalable and sustainable. This includes identifying, selecting and implementing tooling to streamline and automate activities where possible. Put in place suitable KPI dashboards so there is total transparency and full traceability

Co-ordinate with Group and each business division on their implementation plan of responsible AI to align with agreed AI standards

Own and maintain master register of AI deployments across Informa, what type of deployment, risk profiles against it, reporting criteria, etc

Organise and administer, AI governance forum, changing/updating processes & standards alongside updates to master policies, etc

Collaborating with colleagues in the AI CoE and the divisions, define project requirements for responsible AI adoption, oversee implementation and act as an implementation partner. Provide advice and guidance so roadmaps take AI policy into consideration from the outset. Support divisions from a change management perspective in the pursuit of common goals around responsible AI usage

Collaborate with AI CoE colleagues to determine technical solution designs for recording, traceability, feeding KPI dashboards etc

Continually review audits from technology platform in relation to validate data inputs, outputs, decision logic, to determine quality, and any issues in relation to bias, drift, hallucination, ethics, etc

Prepare regular written reports on responsible AI implementation to senior management and co-chair forums on AI Adoption across Informa

Co-create, own and complete training & communication plan for roll-out of responsible AI in Informa, focused on continually increasing AI maturity across the enterprise (Responsible and Ethical AI by design)

Continual horizon scanning of regulation, compliance, responsible usage of AI. Attending events to represent Informa, provide thought leadership and knowledge share

Be the Expert AI policy advisor to colleagues as well as legal, senior management, etc

Undertake responsible AI impact assessments on existing as well as new suppliers providing AI services, and internal + external development teams

Ideal candidates will be individuals whose qualities and qualifications include:

Deep interest in AI capabilities: the technologies, the emerging field, operationalising in the enterprise and how to truly unlock potential in a FTSE100 business

Get things done: highly organised, resourceful and action-oriented with experience driving focus, clarity and prioritisation in a fast-paced environment

Decision-making: ability to work pragmatically, having the confidence to make quick decisions based on the available data and move forward at pace in an environment of ambiguity

Comms and visibility: effective at managing expectations and communications (written and verbal) to all levels and disciplines in the organisation .

Organisational smarts: Experience working in a matrix-based organisation, building relationships and trust across a range of teams and functions. Know and understand how to bring people with you

Additional information

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at https://lifeat.informa.com/

Our benefits include:

Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely.

Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks.

Broader impact: take up to four days per year to volunteer, with charity match funding available too.

Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms, and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves.

Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year.

A flexible range of personal benefits to choose from, plus company funded private medical cover.

A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares.

Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more.

Recognition for great work, with global awards and kudos programmes.

As an international company, the chance to collaborate with teams around the world.

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

Check out some of our Corporate Videos below to find out more about Informa:

Life at Informa: https://vimeo.com/818874158

Informa overview: https://vimeo.com/806052607

Diversity & Inclusion at Informa: https://vimeo.com/786679923

Colleague networks: https://vimeo.com/786687436

Walk the World: https://vimeo.com/837933822

GAP 2: https://vimeo.com/806058954

See how Informa handles your personal data when you apply for a job here: https://www.informa.com/talent/informa-applicant-privacy-notice/