Service advisor
Smethwick
£ 27,000 - 30,000 per annum, Inc benefits
Service Advisor
If you’re adaptable, detail-oriented, and passionate about delivering exceptional service, this might be the role for you!
We’re currently working with our client who are looking for a customer-focused Service Advisor to join their team.
Your responsibilities will include liaising with other departments, managing sales orders, and providing excellent service to our customers.
Responsibilities:
Efficiently liaise with other departments to ensure seamless service delivery.
Manage sales orders for both counter and contract customers.
Handle customer queries professionally.
Assist in growing our customer base.
Provide accurate paperwork completion.
Arrange product deliveries and collections.
Manage warranty issues and claims.
Undertake ad-hoc duties as needed.
Desired Experience:
Automotive Industry Knowledge: Prior experience in the automotive industry, especially in service or parts, is highly desirable.
Customer Service Skills: Strong communication and problem-solving abilities to address customer needs effectively.
Technical Understanding: Familiarity with automotive components and terminology.
Organisational Skills: Ability to manage paperwork, coordinate deliveries, and handle administrative ta...