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Humand Talent
oxfordshire, england, United Kingdom
Attention IT professionals! Are you looking for an exciting opportunity to join a company that values teamwork , communication ️, and customer satisfaction? Look no further than this IT and Communications company! Currently seeking an enthusiastic 1st Line Support Technician to join a growing team. This role requires a self-motivated engineer wi
Job Source: Humand TalentAkkodis
United Kingdom
Are you passionate about providing top-notch IT support in a dynamic environment? Join my clients team at a leading global manufacturer located in Kidlington. We're seeking a talented IT Support Analyst to provide comprehensive support to our end users and ensure the smooth operation of my clients IT infrastructure. ?? Position: IT Support Analyst
Job Source: AkkodisHays Specialist Recruitment Limited
Abingdon
2-Month Initial Contract, possible extensions beyond. Up to £200 Per day Inside IR35. Abingdon-based - full onsite. CompanyOverview: �???�?Our client is a Prominent energy company headquartered in the UK. They provide critical power and services to the National Grid and commercial clients. With the support of I Squared Capital, the company manages
Job Source: Hays Specialist Recruitment LimitedAkkodis
Oxfordshire
Are you passionate about providing top-notch IT support in a dynamic environment? Join my clients team at a leading global manufacturer located in Kidlington. We're seeking a talented IT Support Analyst to provide comprehensive support to our end users and ensure the smooth operation of my clients IT infrastructure. Position: IT Support Analyst L
Job Source: AkkodisReed
Witney
3rd Line Support Engineer / Third Line Support Engineer Location: Witney Job Type: Full-time Salary: Up to £44,000 per annum Exciting opportunity for a 3rd Line IT Support Engineer to join an established wealth management and financial services company. This role involves providing high-level technical support, maintaining a strong customer fo
Job Source: ReedReed
Witney
3rd Line Support Engineer / Third Line Support Engineer Location: Witney Job Type: Full-time Salary: Up to £44,000 per annum Exciting opportunity for a 3rd Line IT Support Engineer to join an established wealth management and financial services company. This role involves providing high-level technical support, maintaining a strong customer fo
Job Source: ReedRed King Resourcing
Oxford
3rd Line Support Engineer Our higher education Client is currently seeking a highly skilled and experienced Senior Systems Engineer to join our talented team. As a 3rd Line Support specialist, you will play a crucial role in providing advanced technical support and troubleshooting for our clients' IT infrastructure. This role requires a deep under
Job Source: Red King ResourcingThe Recruitment Group
Witney
We are seeking an enthusiastic and organised individual to provide 3rd Line IT Support within our client's IT Support Team. Main Purpose of the Role: . Provide 3rd line support to end users and maintain a strong customer focus . Troubleshoot Incidents through to root cause . Working as part of the IT team which currently consists of Head of IT, IT
Job Source: The Recruitment GroupUnited Kingdom
Location: Oxfordshire (office based)
My client are seeking a passionate, proactive, enthusiastic, customer focused 1st Line IT Support Engineer to join their expanding team. The successful candidate will join a busy, friendly team and be responsible for providing a first-class, customer-centric service to their Managed Service clients, working on BAU support calls.
The ideal candidate will already have experience of working in a Managed Service Provider (although this is not essential), be proactive and have impeccable communication skills, with a proven track record of problem solving, and providing first-class customer service.
Responsibilities:
• Deliver an exceptional standard of customer service
• Provide 1st Line Support via remote tools and telephone to customers
• Logging tickets, liaising with 2nd and 3rd line Support Consultants when needed
• Liaise with 3rd party vendors
• Prioritising workloads and complete service desk tickets in line with SLAs
• Ensuring documentation is accurate
Required Skills:
• Exceptional verbal and written communication skills
• Exceptional customer service skills
• Can do attitude, and willingness to learn new skills
• Windows Desktop Operating Systems
• Windows Server, Microsoft 365, Active Directory user administration
• Good time management skills
• Confident and assured, and able to operate under pressure
• Hardware Support (Dell, HP and Lenovo)
• RMM tools
• A full driving licence
Desirable Skills:
• Degree educated
• At least one years in a similar role
• ITIL foundation
Benefits:
For the successful candidate my client offer excellent opportunities for career development and fully funded training and exams, life insurance, company pension and company bonus scheme.
1st Line Support Engineer jobs in United Kingdom
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