Junior Product Operations Consultant

Oxford

IDEAL CANDIDATE

With a positive outlook to work and the future of our business offering, you identify with Locales values and commit to behaviours that support and strengthen our brand, our products, and our people.

This dynamic role seeks individuals with a zest for learning and growth, prioritising adaptability, curiosity, and organisational talent over technical background. Working with a close-knit team of developers and product specialists, you will contribute energy, positivity, and owning a testing and application support function that delivers direction on time and in line with the product roadmap, as well as supporting the operational deliverables of the Product Owner.

As employees of Locale, we

contribute to a positive sense of community by engaging fully and honestly with events across Locale and its teams

understand, support, and enact Locales values: we build valuable and authentic relationships (we listen, we are supportive, and we are respectful), we collaborate, (we are inclusive, and we act with intent), we build trusting and strong relationships (we are truthful, dependable, and consistent), (we are solution-oriented, purpose-driven, and outcome-focused), we value learning to better ourselves, stay agile, and nurture innovation

treat each other, and each others time and commitments with professionalism, respect, and kindness

ensure we remain agile, curious, innovative, competent, and outspoken

ABOUT LOCALE

At Locale, we make every experience in a building or any community count keeping it simple and seamless from start to finish, enabling our customers to focus on their business and stakeholder priorities.

Our services are:

- Operational real estate : Optimising real estate operations with a centralized platform for unparalleled management excellence

- Bespoke content streaming : Dynamic content suitable for all hardware so improve occupier engagement.

- Creating communities : Using event, destination marketing, placemaking and social impact programmes to build communities.

Our longevity is sustained by our brand culture and core values, all centred on a people-driven approach. By prioritising the needs of our clients, and our relationships within the community, we have continually delivered a first-class experience for everyone in our journey to digitising the real estate industry.

RECENT HIGHLIGHTS

Finalist Property Week RESI Awards 2024

Twice shortlisted in the UK PropTech Awards 2023: Equality, Diversity & Inclusion Impact, and Rising Star for CPO Dan OGorman

Finalist at New on the Block Property Management Awards 2022

Shortlisted in the Employer of the Year category at EG Awards 2021

Year-on-year featured in the Business Clouds PropTech Top 50

Very well established, future proof and pioneering UK business

Dynamic and fast-moving environment, with plenty of growth opportunities

THE ROLE

Responsibility & Key behaviours

QA; product testing

Conduct Functional Testing: Perform comprehensive functional testing to validate software functionality according to requirements

Regression Testing: Execute regression tests to identify and prevent potential regressions in the software

Test Documentation: Create and maintain detailed test documentation, including test plans, test cases, and test reports

Defect Management: Report defects accurately, track them, and work closely with the development team to ensure timely resolution

Test Environment Management: Collaborate with the development team to set up and maintain suitable test environments

Test Planning: Participate in sprint planning and provide input on testing efforts for each user story

Participate in team scrum meetings, engaging proactively to champion QA considerations

Application support management

Application Support: Own the application support process, including issue triage, replication, internal/external comms, prioritisation, scheduling, and release management

Participate in team scrum meetings, engaging proactively to champion AS considerations

Product operations & team support

Assisting with release management, producing documentation and training materials, and running internal release and training sessions

Supporting the Product Owner in piloting upcoming releases with external stakeholders

Performance Management

Deliver to assigned targets, KPIs, and OKRs

Optimise team velocity through continuous QA

Ensure AS volume remains within set threshold

Ensure AS SLAs are met

Ensure AS average resolution time stays within agreed threshold

System proficiencies required - essential

Advanced computer literacy

Comfortable with tech, applications, systems

Teams

System proficiencies required training will be provided

Jira

Business proficiencies utilised evidenced experience required

Time & task management

Relationship management

Communication skills

Problem-solving skills

Analytical abilities

Business proficiencies utilised can be developed on the job

Strategic thinking

Presentation skills

Project management

Conflict resolution

Training delivery

If this sounds like you, please apply!

THE LOCALE PACKAGE

£22k salary

Hybrid role, flexible working, supportive environment

'Dress for your day in a relaxed open-plan office

In-house learning management system for professional and personal development

25 days holiday (in addition to bank holidays), loyalty and award scheme for added days off

Private no-excess medical insurance

Employee Assistance and Wellbeing Programme

Salary sacrifice options around cycling, tech purchases

Enhanced maternity and paternity pay

APPLICATION

Applications will be considered on a rolling basis. Locale is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of race, sex, disabilities, religion/beliefs, sexual orientation, or age.

Please send your CV and a cover letter outlining your great fit with Locale . We endeavour to respond 2-weekly to applications by email in the first instance.

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