Customer Service Advisor - Part time
Stoke-on-Trent
Are you a passionate call centre agent that has drive, someone that thrives in a fast-paced customer service environment and want to build a career where you will be trained and developed to achieve your potential? This role would suit someone that has previous call centre experience.
We are looking for a Customer Service Collections Advisor to join a market leading business in Stoke on Trent. You will be working on behalf of His majesty’s service.
You will work on an inbound and outbound dialler, responsible for delivering excellent service to customers who have missed payments and need to pay off their debt.
We will offer excellent benefits including an employee’s bonus scheme, life assurance, casual dress code and a range of other employee perks. Fantastic training, Permanent roles, Progression, and a competitive starting salary of £23000 increasing to £23,500 after 6 months, plus a bonus potential of up to £2400 per annum (PRO ROTA).
Working Hours: - 20 hours per week
Saturday 8.00am until 7.00pm
Sunday 10am until 1.00pm
Plus either a Monday or Friday 12pm-8pm.
Responsibilities include:
Speaking with customers on inbound and outbound lines to discuss their arrears circumstances and missed payments
Ensuring the system is accurately updated after each call
Discussing debt resolution
Processing payments
Ensure the company bad debt policy is followed and reported accordingly
Delivering excellent service and supporting customers by showing empathy during difficult times
Achieve individual and team KPI’s
Liaise and communicate with the relevant departments regarding the customer’s journey
Skills required:
Proven experience working in a fast paced customer driven role
Work well under pressure and towards targets
Resilient and confident negotiating with customers regarding their payments
Strong written and verbal communications
The benefits:
Up to 35 days holiday including bank holidays pro rota
Gym membership contribution of £20 per month
Our Rewards Platform providing shopping discounts and savings on eating out and entertainment
An Employee Assistance Programme offering support to help look after your health and wellbeing
Enhanced Family Leave Policies
Paid time off to Volunteer at a charity of your choice - up to 2 days per year
Free onsite parking and tea and coffee provided
Pension scheme
Long service awards -
5 years - £250 and 1 days extra leave that year
10 years - £500 and 2 days extra leave that year
15 years - £750 and 1 days additional leave indefinitely
20 years - £1000- and 2-days additional leave indefinitely
All successful applicants will undertake employment reference checks, a credit check and DBS check.
***Although we always aim to respond to every application, unfortunately, due to the high volume of CV’s received each day, this is not always possible. Therefore, if you haven’t heard from us within 5 working days of applying, please assume you have been unsuccessful on this occasion. *