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Restaurant Manager

Ascot

Our client is looking for a Restaurant Manager to join their team.

Position overview

Be responsible for the smooth running of all services in the Drawing Room

Develop, implement and monitor sales, service and operational systems to provide seamless guest experience and maximise business potential

Act as an ambassador of the Hotel with guests, colleagues and suppliers

Essential functions & physical requirements

Manage, lead & motivate the team to enhance performance, achieve business goals, financial budgets and service standards

Mentor, train & coach team members - includes day-day coaching & OTJ training & formal training.

Manage shift coverage, work load & resource distribution within & across teams

Monitor & evaluate team performance & conduct PDPs for team supervisors

Interviewing, hiring, induction & succession planning of staff

Manage departmental budget, P&L, Payroll

Work closely with the Director, Food & Beverage to achieve efficient staffing levels and manage the desired levels of performance.

Conduct formal performance reviews with all staff to ascertain their performance, training needs and inspirations and to action those areas to retain and further develop these people.

To be responsible for the welfare and staff morale of a motivated team which will provide consistently outstanding service to guests

To develop, implement & monitor appropriate service & performance standards to ensure consistently outstanding guest experience for guests

Ensure all procedures & day-day performance comply with legislative & hotel guidelines e.g. Health & safety, food handling & hygiene legislation; good HK practice; F&B linen

Identify, implement & monitor new standards to enable service excellence

Ensure all team members are enabled to deliver consistently excellent service

To manage, monitor & continually improve service & operational systems to enable seamless guest relations & comply with Hotel guidelines

Develop, deploy & monitor professional guest service systems e.g.: Reservation system; guest records

Manage & monitor an effective billing and cash management system i.e. Micros point of Sales

Proactively monitor & respond to guest comments & feedback

Drive innovation, identify & resolve issues & challenge current procedures to ensure continuous improvement of service & operational standards

To ensure the menu and environment is consistent with a luxury establishment in order to meet & exceed guest expectations & maximise business growth

Review & update menus to reflect Hotel status, industry trends & guest needs

Manage & maintain excellent condition & care of furniture, fixtures & equipment etc.

Manage appropriate stocking & usage of linen, glassware, china & silverware

Ensure all team members display excellence in personal grooming & hygiene

To regularly review service standards and procedures and implement the necessary actions for improvement

To conduct sales & marketing activities in order to drive business growth & profit

Contribute to the preparation & implementation of F&B marketing plan

Plan, implement & monitor sales promotions & marketing activities as needed

Manage day-day brand business to maximise sales

Stay ahead of hospitality market trends & assess competition as needed

To monitor and control operating equipment, payroll and expenses against the P&L account. To maximize sales and profitability and initiate promotions

To provide effective day-to day communication with guests, colleagues & teams

Quaifications & desirables

Hotel School diploma or equivalent

Previous luxury/5 star hotel experience

Excellent knowledge of food and wine

Customer orientated

Excellent Interpersonal skills

Experience of complaint handling/problem solving

Leadership experience

Training skills

Good listener

Motivational

Immaculate presentation

Experience of POS

**If you have not heard back from us within 7 working days please assume you have been unsuccessful**

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Restaurant Manager jobs in Ascot

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