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Adecco
London
Collections Assistant Location: Holborn Pay Rate: £14.35 Duration: 3 Months Hours: 35 per week Monday to Friday. 7-hour days with an hour for lunch. Working onsite from 9am - 5pm Job Summary: Collections Assistant responsible for supporting the Library's reading room services. They are responsible for the fetching and shelving of archives and speci
Job Source: AdeccoSpace Executive
London Area, United Kingdom
A rapidly growing, profitable FinTech that continue to grow 100% year one year, whilst moving into new international markets, have an exciting opportunity for a Head of Collections. this is a critical leadership role which helps set the strategic direction whilst being hands on when needed. Requirements: • Lead and manage the large Collections and
Job Source: Space ExecutiveGTT
united kingdom
Job Title: Collections Specialist Location: UK (remote) Language Skills: English (additional language skills a bonus) About GTT: GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive suite of cl
Job Source: GTTService Care Solutions - Housing
London
Collections Officer Lambeth, London Full Time - Hybrid/Remote Temporary We are currently searching for a prospective Collections Officer to join a team based in Lambeth, on a full time basis on temporary ongoing basis. The Collections Officer will play a crucial role in ensuring the collection of service charges, managing a diverse portfolio o
Job Source: Service Care Solutions - HousingCCA Recruitment Group
GB
Title: Collections Advisor Location: North West - work from home with weekly meet up with team Term: Permanent Hours: 40 Hours per week, Monday-Friday between 8am-6pm Salary: Up to £34,000 DOE + benefits This is an exciting opportunity for an experienced Collections Advisor who has previously working within financial services to join a growing busi
Job Source: CCA Recruitment GroupROYAL MUSEUMS GREENWICH
Greenwich
Royal Museums Greenwich (RMG) is a collection of diverse historical sites. The sites are the National Maritime Museum, Cutty Sark, the Royal Observatory, and the Queen’s House. Each of these sites has a unique identity and a common purpose to serve our communities, through sharing our collections and expertise. We are a place to explore the sea, sp
Job Source: ROYAL MUSEUMS GREENWICHAdecco
London
Collections Assistant Location: Holborn Pay Rate: £14.35 Duration: 3 Months Hours: 35 per week Monday to Friday. 7-hour days with an hour for lunch. Working onsite from 9am - 5pm Job Summary: Collections Assistant responsible for supporting the Library's reading room services. They are responsible for the fetching and shelving of archives and speci
Job Source: AdeccoPatchs Health
London Area, United Kingdom
Want to help people get the healthcare they need faster and improve their lives? Patchs Health is a multi-award-winning digital healthcare company aiming to unite and simplify healthcare. Our Patchs software supports over 10 million patients access to vital healthcare services. Its cutting-edge AI is helping accelerate the delivery of healthcare s
Job Source: Patchs Healthunited kingdom
Practices play a key role in Concentrix diversification and growth strategy. They currently account for $1.5bn, e.g., 15% of total revenues, with a higher level of profitability.
The role of Practices with Concentrix is to host new revenue streams to grow faster than CX Ops: they address a specific high-growth market segment, with dedicated offering, operations model & technology.
Reporting to the Collection Practice leader are the head of Collections technology, and the head of collection operations excellence. The Collection Practice leader will be reporting into the Head of Practices.
With other Practices including Trust & Safety, B2B sales and Financial Crime & Compliance services, we are looking for a leader for our Collection Practice to tackle the high-growth collection market opportunity with an enhanced positioning and go-to-market strategy.
Collections is already a $150M and 8k+FTEs business at Concentrix, with 80+ clients, and a multi-sector (BFSI, retail, telco, utilities, high tech) and multi-geo (US, LATAM, EMEA and APAC) presence, and delivery in 18 countries. Collection Practice has developed distinctive assets, including a collection voicebot, collection analytics capabilities, omnichannel contact automation and selfcare platforms.
What is the mission of the Collection Practice?
Set the ambition and be accountable for collection’s service line’s growth. The Practice leader is accountable for the collection’s virtual P&L, defining and pursuing the collection’s growth and business plans, identifying potential M&A opportunities
Be knowledgeable on collection market updates, including competitors moves / offering, regulatory evolutions and implications for our business
Develop a Practices budget and priorities (incl. opex and capex, people and non-people costs in technology, marketing, etc)
Design, develop and constantly enhance the Collection value proposition – with a dedicated offering, combining tech and operating model specificities.
Develop a collection tech roadmap using both internal tools and external partnerships
Define collection innovation roadmap incl. special initiatives as GenAI and partner with innovation / operations team for testing and implementation
Design a collection sites strategy, incl. sites licensing roadmap based on strategic clients / prospects needs
Define and support the Collection GTM strategy and priorities in coordination with the regions’ sales and account management teams.
Define collection targets (by priority vertical, geography), aligned with sales and account management leaders
Stand by sales, solutions and account management teams to ensure on a daily basis best implementation of the Collection value proposition, through Cross-sell or New Logo sales
During sales/tender/bid process, ensure key contribution and leadership on collection questions and solution definition.
Manage internal Practice knowledge (incl. business cases, market insights, expertise) and make Collection resources globally available
Drive internal awareness on Collection capabilities and animate a collections community, sharing content, news and creating interest
Define Concentrix collection marketing strategy (from lead gen, content, demand gen, events), with support from global marketing teams for execution (events participation/ organization, articles)
Ensure flawless execution of collection’s services, from tech to operations, working hand-in-hand with customer success teams
Develop an operations excellence playbook with best-in-class collection operation practices around talent (recruiting, onboarding, developing collection operations profiles) and performance management (team set-up, KPIs, dashboards, etc)
Develop a site / project assessment methodology and grid, team-up with operations team for assessment and improvement levers definition / follow-up on site
What do we expect from the Collections Practice lead ?
Act as an evangelist on Collection at Concentrix, both internally and externally. Bring in a strong Collection expertise and credibility combined with a clear vision on business priorities. This position requires both client-facing skills and a transversal internal leadership.
Entrepreneurial spirit – at Concentrix, and even more so in our Practices, we are always ready and willing to do (and not just think)
Be comfortable acting as the company’s Collection swiss knife – the Practice’s head is both a strategic thinker and operational doer, touching upon 360° topics ranging from tech, marketing and GTM to operations.
VP, Collections Practice jobs in united kingdom
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