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Export & Customer Services Team Leader

Perth and Kinross

Export & Customer Services Team Leader

Competitive salary and extensive benefits package

Permanent role - Hybrid role

Location - Perth, Scotland

Our client, a successful Global Engineering Manufacturing business are seeking to appoint an experienced Export & Customer Service Team Leader to oversee a team of Customer Service/Export Co-ordinators to ensure the delivery of an excellent customer service experience and an efficient customs compliance of export operations is achieved for their worldwide sales and distribution division.

Experience

* 5 years+ experience in relevant position.

* Excellent communication skills, both written and oral.

* Demonstrate strong commercial understanding in decision making.

* Focus on continuous improvement.

* Experience in customs and compliance.

* IT knowledge including Microsoft Office and ERP systems.

Qualifications

Degree in a relevant qualification (Sales, Customer Services, Business etc.) OR equivalent business experience.

Customer Service

* Manage day to day customer and export operations via direct contact with the appropriate personnel. Provide functional cover for customer and export operations as required. Manage the customer complaint system, day to day operational role including delegating responsibility and taking corrective action where applicable.

Logistics

* Appoint forwarders contracts. Arrange export certification and commissions. Dealing with customs and customs procedures globally.

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