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r3 repairs
Edinburgh, United Kingdom
Site Manager / Supervisor, Salary £40,000 – 2 Full-time, Permanent positions. R3 Repairs Ltd have ambitious plans for the future and we are actively growing our team. R3 Repairs is a busy property repairs and maintenance company, we’ve been working in Edinburgh, Lothian and the Borders for almost 14 years, and are wholly-owned by East Lothian Ho
Job Source: r3 repairsLidl GB
Edinburgh
Summary £12.00 - £13.00 per hour | 16 hour contract | Various shifts | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like you. As a Lidl
Job Source: Lidl GBBUZZ Bingo
Edinburgh
Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you!Join us as a Customer Assistant in our Meadowbank Club offering a 40 Hour contract which is fully flexible over 7 days. Please note ideally you will have kitchen e
Job Source: BUZZ BingoLidl GB
Prestonpans
Summary £12.00 - £13.00 per hour | 20-30 hour contract | Various shifts | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like you. As
Job Source: Lidl GBLidl GB
Edinburgh
Summary £12.00 - £13.00 per hour | 20-30 hour contract | Morning & Bakery shifts | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like
Job Source: Lidl GBBuzz Group Limited
Edinburgh
Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you! Join us as a Customer Assistant in our Meadowbank Club offering a 40 Hour contract which is fully flexible over 7 days. Please note ideally you will have kitchen
Job Source: Buzz Group LimitedLidl GB
Edinburgh
Summary £12.00 - £13.00 per hour | 20-25 hour contract | Mixed shifts | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just like you. As a
Job Source: Lidl GBLidl GB
Penicuik
Summary £12.00 - £13.00 per hour | 15-20 hour contract | Weekend & morning shifts | 30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative, determined and we all pitch in to help each other out. Just lik
Job Source: Lidl GBEdinburgh
Competitive Salary & Discretionary Bonus & Holidays (Buy, Sell and Accrual Scheme) & Company Pension & Private Healthcare & Life Assurance + Benefits
With lots of exciting plans in the pipeline, there’s never been a better time to join Avant Homes, let us tell you why…
Avant Homes is a housebuilder operating in Scotland, the North East of England, across Yorkshire and the East and West Midlands, with eight regional offices employing over 600 people.
We have ambitious growth plans and are looking for passionate individuals to help us achieve them. Our mission is to provide affordable yet aspirational homes to our communities, ensuring that new homes are accessible and attainable for all with a product suitable for everyone.
Avant Homes are proud to employ local people across our developments and within our regional offices, teamwork is key to everything that we do.
We are looking for people who want to be a part of something special, so why not start the foundations and build your career with us today?
Due to continued success and future business growth, we have an exciting opportunity for two Customer Liaison Assistant’s to join our customer service team based in Edinburgh, Scotland.
The Role
Are you organised, customer focused and possess excellent administration skills?
Do you have experience of complaint handling within a customer service environment?
If the answer is yes, then look no further, your next career could be with us!
This is an exciting role and opportunity for a customer service driven individual who will be responsible for daily liaison with our customers over the phone, answering queries, trouble shooting and offering solutions, whilst offering the fantastic service that our clients have come to expect.
Key duties and requirements
Joining the team as Customer Liaison Assistant, you will be responsible for but not limited to;
Ensuring all calls and emails received into the department are managed appropriately and issues are logged onto our ERP system, COINS.
Taking ownership of queries, resolving non-complex issues yourself and escalating more complex issues to your Head of Customer Service.
Liaise between Site Management teams, Customer Care Technicians and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with the company's stated Service Level Agreements.
Maintaining reasonable timescales for customers for any remediation works and ensuring that customers are kept informed throughout any process taking place in their home.
Providing administrative support to the Customer Service Department.
Checking invoices and forwarding for payment.
Preparing, collating, and providing defect reports.
Who are we looking for?
To be successful as our Customer Liaison Assistant, you will possess strong administration skills along with the knowledge and application of Microsoft Office, including Word and Excel alongside the ability to think logically, have a creative 'can do’ approach to trouble shooting and the ability to work well under pressure. Previous experience of working within a customer service based role for a housebuilder, is essential.
You will also need to be highly organised and possess the following;
Ability to work under own initiative and manage time effectively, especially in a fast-paced customer service environment.
Experience of working within a complaint’s environment previously with a key focus on customer experience.
Flexible and adaptable to changing requirements.
Good verbal and written communication.
A basic understanding of Customer Service.
Numerical and Literacy skills.
Previous housebuilder experience - essential
What will you get in return?
Discretionary bonus
Buy, sell and accrual holiday scheme
Private Health care
Company Pension
Life Assurance
Other Benefits including our exclusive Avant discount platform
If this sounds like you, join us and be a part of Avant’s future success!
Customer Liaison Assistant x2 jobs in Edinburgh
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