CRM Support Desk Analyst
greater london, england, United Kingdom
About Cognita
Launched in 2004, Cognita is an extraordinary community of diverse yet connected schools, spanning 16 different countries. We share one common purpose: to deliver an outstanding holistic education that will enable our students to thrive in a rapidly evolving world. With over 100 schools in Asia, Europe, Latin America, the Middle East and the United States, we employ 18,000 teaching and support staff in the care and education of more than 90,000 students.
Our schools provide a truly holistic education based on rich and varied experiences that focus on social, emotional, physical and cognitive learning. This results in excellent academic outcomes for our students, who are also equipped with the agency, adaptability and positive attitudes to set them up for success in our fast changing world.
We now have an exciting opportunity for a CRM Support Desk Analyst to join our fantastic team.
About the role
The CRM Support Analyst who will play a key role in providing technical assistance and support to our customers and is crucial in ensuring the smooth operation of our CRM systems.
You will provide technical support and assistance to users of our CRM systems and diagnose, and resolve technical issues related to software and configuration, within the ITSM System. We would also expect you to stay up to sate with CRM system developments and best practices.
For more details, please email [email protected] for the full Job Description.
Who we are looking for:
To be considered for this role you will be a recent graduate with previous work experience, ideally within IT Support. We would also expect;
Experience of documenting Knowledge Base Articles
Ability to work collaboratively in a team environment.
Worked in an environment delivering excellent customer service.
Someone who wants to learn and develop their career in IT
Apply now
Please send a cover letter and completed application form to: [email protected]. Please note we do not accept CVs without a fully completed application form.
EARLY APPLICATIONS ARE ENCOURAGED, WE RESERVE THE RIGHT TO INTERVIEW AND APPOINT PRIOR TO CLOSING DATE FOR THE RIGHT APPLICANT.
Applicants who have not heard from us by the closing date must assume that, on this occasion, their application has been unsuccessful.
Cognita Schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practice and pre-employment background checks will be undertaken before any appointment is confirmed.
We believe having a diverse workforce makes us better, smarter and happier and so welcome applicants from all backgrounds, genders, and races. We have an unwavering commitment to being fair and equitable in our recruitment process.