Tenancy Sustainment Officer
United Kingdom
Our client is a social housing provider with a real focus on developing good quality affordable housing. Currently they are seeking a Community Sustainment Officer on a permanent basis. This is a full time role, Monday-Friday. The post also offers an essential car user allowance.
This role requires the candidate to have a full valid driving licence and access to their own vehicle.
Duties will include:
Identifying, investigating and resolving safety concerns such as domestic abuse, honour and hate crime involving tenants and their households and ensure effective safeguarding, MARAC, MAPPA, VARM multi-agency working
Maintaining current awareness of tenant and household circumstances through comprehensive investigation thinking laterally to consider all implications and support needs
To correctly administer requests for support and anti-social or nuisance resolution
To promptly arrange evaluation of needs to ensure early intervention to address all potential tenancy and welfare risks
Assisting in keeping accurate records for all cases, including those in relation to complex anti-social behaviour cases, so they can be used when preparing legal documentation
Following clear procedures to ensure effective medical needs assessments linked to evaluation of housing applications
To swiftly investigate and case manage issues referred to you, in relation to community sustainment, nuisance, harassment and anti-social behaviour, using appropriate partnership, legal remedies and other interventions to prevent community failure and prevention of crime and disorder
To support the delivery of community sustainment strategy, policy and procedure including anti-social behaviour to ensure consistency of service levels, standards and performance
Coordinate support plan packages of assistance and delivery of an effective community support service including tenancy support, anti-social behaviour case management, and referring to other support where required
Assessing requirements and providing assistance in relation to a varied range of issues to support tenancy sustainment principles
Addressing welfare and safety concerns through signposting to other support agencies
Supporting tenants who are vulnerable and have the potential for breaches of tenancy conditions to avoid enforcement action
Identifying and help support tenancy risks linked to debt and financial exclusion