Customer Services Rep - Dutch Speaking
Chester
Customer Services Rep - Dutch Speaking
Duration: 6 months
Pay: £15/hour
Location: Chester (50/50 hybrid working)
Language requirements: Must be fluent in English and Dutch. French skills on top of the Dutch would be highly desirable
Understand policies around order management and customer inquiries processes, and execute in compliance with Global distribution Practices (GDP).
Receive orders and enter them in SAP system after performing validations on order following defined business rules
Inform customers in case of quality issues related to product, recalls, or put on hold situations
Handle backorders and returns for customers: entering into system, obtaining approvals where necessary, informing customer of decisions, and clearing logs
Monitor all open orders until completion and address exceptions
Archive order and delivery documents
Receive and answer customer contacts through phone, e-mail and fax and record in call tracking tool
Route inquiries to related departments (within Capability Centre or in markets)
Handle customer routine complaints and disputes; resolve disputes; route disputes to the proper channels
Determine root causes and inform customers of outcomes
Receive and resolve internal ad-hoc inquiries
Support internal and external audits